People Support Specialist London, England
vor 4 Wochen
At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds
Our People team is looking for a People Operations Specialist who will be responsible for managing employee's day-to-day questions, constantly improving process and documentation, and being a part of taking our People Support Help Desk practice to the next level.
Please note that this role requires you to be in our London office three days per week.
The ideal candidate should have experience collaborating with global, distributed teams, and be comfortable driving People Operations best practices, processes and programs.
As a team member we are looking for someone who embodies our core values: someone with grit that the team can absolutely trust, who genuinely cares about our people, and who acts with candor and humility.
Collaborating with a global team, you will be a strong communicator, empathetic and humble and comfortable with the unknown.
We can guarantee a career journey that is filled with change and growth as part of being a core member of a global and evolving company.
YOUR ROLE WILL CONSIST OF: Respond to tickets accurately and within the SLA.
Tickets may include:New hires & terminationsReport requestsPrimarily scope: UK & AUSPromote employee experience and customer service when responding to tickets and building workflowsHave a mindset for process improvement, implementation, and documentation.
We are constantly evolving our processes towards global efficiency and automation.Document all processes for internal training and external self-serviceReview data and run frequent audit procedures to ensure data integrity and accuracyBe a trusted advisor on questions related to People Team policies, procedures, and programs, especially in regards to UK and AUS labor law and local compliance.Generate workforce reports related to headcount, attrition, and other data required by the teamCollaborate on People Team programs, including:Leave of Absence and Time TrackingCollaborate on the build of Knowledge Management System (KMS) & policy repositoryRole based in the office (2-3 days per week)YOU MIGHT BE A FIT IF YOU HAVE:Strong UK knowledge of employment law complianceExposure to EMEA MarketAbility to work from our London office two-three days per weekCan manage the business-as-usual activities with a high level of autonomyStrong analytical and numerical skills, problem-solving, and judgment1 to 3 years of HR experienceExcel advanced knowledgeAction oriented.
A doer who biases towards action.Experience at our current stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure)INITIAL PRIORITIES: Learn current People Support Desk processes and practicesAdvise where processes can be improvedIdentify gaps in process or knowledge WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES: GRIT- Problem-solving and perseverance capability in an ever-changing and growing environment.TRUST- Willingness to trust our co-workers and to take ownership.CANDOR- Ability to receive and give constructive feedback.CARE- Genuine care about other team members, our clients and the decisions we make in the company.HUMILITY- Aptitude for learning from others, putting ego aside. #J-18808-Ljbffr
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