Nirvana Asia | People Connect Associate
Vor 7 Tagen
Add expected salary to your profile for insights
Lendlease is a globally integrated real estate group with core expertise in shaping cities and creating strong and connected communities.
For more than 60 years, we have created thriving places.
We are currently looking for a People Connect Associate to join our HR shared services team.
The People Connect Associate is a role designed to provide human resources and payroll guidance and advice to Lendlease managers and employees across its businesses via telephone, email, and digital channels.
The role is responsible for supporting self-service troubleshooting and providing information to assist with the resolution of the enquiry, ensuring exceptional customer experience.
The call centre support work hours are from 6 am to 12 am, Monday to Friday.
You must be willing to work on the assigned shift hours.
Your function includes, but is not limited to:
First point of contact for employee and manager enquiries directed to People Connect, in line with agreed KPIs Coach managers and employees on Workday processes Provide customer service responding to enquiries and requests via telephone, email, and digital channels Open, update, and close enquiries via our Ticketing Tool system and ensure that all documentation and information is accurately recorded and tracked Establish and proactively manage stakeholder relationships, within the People & Culture team and externally, including managing customer expectations and seeking customer feedback Proactively manage inbox tasks within Workday assigned to People Connect ensuring that processes are followed up in a timely manner Ensure a sound understanding of, demonstrate commitment to, and comply with all legislation relevant to the role and all activities undertaken in that role Essential requirements:
Degree qualification in human resources or related field.
Willingness to work in a shared services environment.
Preferable requirements:
1-2 years of experience in a call centre or shared service environment Understanding of HR practices and procedures Knowledge of working with workflow tools such as Dialpad, ServiceNow Functional experience with Workday This role is a hybrid role 22 days annual leave per year Medical, Dental and Inpatient coverage for self and dependants.
We work with purpose to design, build and curate places where people want to be and care about.
In partnership with stakeholders, we generate social, environmental, and economic value to cities and communities.
As leaders in our space, we take responsibility.
That's why we've made it our mission to reach net zero carbon emissions by 2025 and absolute zero by 2040.
Lendlease is a diverse, flexible, and inclusive employer of choice.
We engage, enable, and empower our people.
Inclusion sets us all up for success.
If you feel this position is suited to your skills, experience, and career aspirations, please apply via the link.
To find out more about us and to explore all other opportunities visit .
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