Technical Business Analyst
Vor 7 Tagen
Our client is seeking a skilled and dynamic Technical Business Analyst with expertise in loyalty /digital platforms.
This role bridges the gap between business needs and technical solutions, ensuring the successful delivery of innovative loyalty and digital initiatives.
The ideal candidate will have a strong understanding of loyalty ecosystems, digital customer experiences, and technical analysis, combined with exceptional problem-solving and communication skills.
Responsibilities: Collaborate with stakeholders to gather, analyze, and document business requirements for loyalty and digital projects.
Translate business needs into detailed technical specifications, user stories, and process flows.
Identify opportunities to enhance customer loyalty and digital engagement through technology.
Work closely with developers, architects, and IT teams to design and implement scalable loyalty and digital solutions.
Ensure seamless integration of loyalty platforms with digital channels such as websites, mobile apps, and CRM systems.
Evaluate existing systems and recommend enhancements or new technologies to improve performance.
Support the design and delivery of user-friendly digital experiences that drive customer engagement and satisfaction.
Collaborate with UX/UI teams to ensure a cohesive and intuitive customer journey across all digital touchpoints.
Leverage data analytics to derive insights into customer behavior and optimize digital interactions.
Requirements: 6-8+ years of experience as a Technical Business Analyst, preferably in loyalty programs / digital platforms.
Strong understanding of loyalty ecosystems, customer engagement strategies, and digital technologies.
Proficiency in tools like JIRA, Confluence, SQL, and data visualization platforms.
Familiarity with APIs, system integrations, and database structures.
Experience working within Agile/Scrum frameworks.
Excellent analytical and problem-solving skills with a strong attention to detail.
Outstanding communication and interpersonal skills to effectively collaborate with diverse teams.
If you think you have the above skills and experiences, click the 'Apply' button or send your resume to ******
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