Site Service Specialist
vor 4 Wochen
Job Description Change your job, change your workplace, change your future
We are actively building diverse teams and welcome applications from everyone
Role: Site Services Specialist (Print & Mail Room)
Located: Central London
Package: Competitive salary, bonus and large company benefits
Working Hours: 40 hours per week between the hours of 14.00 - 23.00, Monday to Friday
About Ricoh:
Ricoh is a global technology business.
As a company born in print, we design and manufacture graphic solutions that transform communications.
To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work.
Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable, and profitable.
What you will be doing
Deliver an efficient and responsive business process service to the customer, meeting agreed SLAs and customer satisfaction.
Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
Carry out any reasonable request from the line manager to meet the business needs and client expectations.
Deliver the attached job profile, specific to site requirements, to meet the business needs and client expectations.
Ensure all work is carried out to the highest quality to meet customer confidentiality, deadlines, SLAs, and KPIs.
Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.
You will ideally have
IT literate Team-oriented, proactive, and open-minded Good organisational skills with attention to detail Excellent communication skills, both verbal and written Excellent customer service skills Commitment and flexibility at all times Multi-tasking skills and ability to work on various items simultaneously Good time management skills Professional and presentable in uniform at all times We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed.
No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn't just the right thing to do.
Diverse approaches, perspectives, and experiences make us more innovative, lead to better decisions, and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender, and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences, and beliefs.
Click here to learn more about life at Ricoh.
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