Amazon | Aws Data Firehose Technical Writer, Service Docs

Vor 4 Tagen

Sydney, Österreich Tideri Jobbörse Vollzeit

AWS Data Firehose Technical Writer, Service Docs -DBAS Job ID: 2843638 | Amazon Development Center U.S., Inc.
Are you a writer who loves to code?
Do you want to have a profound impact on the future of Cloud Technology?
The Technical Content Experience (TCX) team, also known as AWS Documentation, is looking for a programmer writer to support Amazon Data Firehose, a fully managed service that makes it easier to deploy, operate, and scale Amazon Data Firehose clusters securely and cost-effectively on AWS.
Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation.
This is an opportunity to explain complex information concisely.
The successful candidate will demonstrate a history of seamless interactions with software developers, technical product managers, developer advocates, customer representatives, and customers.
This is a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators.
Join us on our journey to provide high-quality documentation and code examples to our customers.
Key job responsibilities:

Create and maintain technical content for Amazon Data Firehose customers that is accurate, discoverable, and well-organized.
Work with metrics and stakeholders to make improvements to Amazon Data Firehose documentation and UX to continually improve customer experience.
Develop scripts, sample code, and technical procedures that are easy to use.
Provide thorough and insightful peer reviews.
Mentor junior team members in team tools and processes, and provide guidance in how to create and publish code examples.
Implement efficiencies that increase team output.
Anticipate customer needs and be the "first customer".
Dive deep to become a subject-matter expert in your area of ownership.
Impact product CX, UX design, roadmap priorities, and engineering team goals.

BASIC QUALIFICATIONS:
Degree or certification in a relevant technical field or equivalent experience.
A minimum of 5 years in a technical writing or programming role with high-quality written work artifacts.
Proven experience designing and delivering developer-oriented documentation.
Experience with or understanding of cloud computing, including cloud storage technologies.
Experience with API documentation.
Experience working directly with software engineering and development teams.
Strong written and verbal communication skills.
Passion for learning new tools, programming languages, and techniques.
Passion to thrive in a fast-paced, ever-changing environment.
A proactive and open-minded attitude to resolving problems and delivering results.

PREFERRED QUALIFICATIONS:
Experience designing, planning, and delivering content solutions that meet the needs of technical business customers.
Experience with XML-based publishing systems and working with XML, markdown, and HTML.
Familiarity with using and following a style guide.
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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