Social Community Specialist
Vor 7 Tagen
Location: Design & Support Centre, Sydney, NSW, AU
Date Posted: 29 November 2024
Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.
King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Office in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, USA, China and Thailand.
At King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.
The OpportunityThe Social Community Specialist is responsible for managing and responding to public posts, private messages, and comments across social media platforms to maintain a positive and engaging brand presence. This role plays a vital part in shaping the overall perception of the brand within the social community, ensuring that all interactions reflect our brand values and adhere to tone-of-voice guidelines. In addition to reputation management, the Social Community Specialist focuses on improving customer engagement by providing accurate, timely responses and fostering a community built on trust and loyalty.
This position is ideal for someone who wants to take ownership of the role, is passionate about social media, customer interaction, and building meaningful connections that enhance brand advocacy. This is a 3-month contract with potential for permanent.
The RoleRespond to public posts, comments, and private messages across social platforms. Provide product information, delivery updates, warranty details, and service-related resolutions.Ensure all interactions reflect the company's tone of voice, brand identity, and customer-centric approach.Actively engage with customers to improve brand visibility and enhance their experience, fostering positive sentiment.Utilise tools such as Emplifi, Zendesk, or Salesforce (or equivalent systems) to manage and track social interactions.Analyse and report on the performance of engagement efforts, identifying trends and recommending improvements.Work closely with the Marketing team to align on messaging, campaigns, and brand initiatives.About YouExceptional written communication skills with the ability to adapt tone and language for diverse audiences.Strong understanding of social media platforms and community management best practices.Experience in managing customer queries and complaints with empathy and professionalism.Analytical mindset with the ability to generate and interpret engagement reports.Collaborative team player with the ability to work cross-functionally.Previous experience in social media community management or similar roles within Customer Service or Marketing.Proficiency in using tools like Emplifi, Zendesk, Salesforce, or similar platforms.Demonstrated ability to manage high volumes of interactions while maintaining quality responses.Familiarity with brand tone guidelines and experience applying them in customer communications.Our ValuesPassion, Integrity, Collaboration, Innovation – these are the values that unite us, inspire us and set us apart. They're not just words; they're the heartbeat of King Living, pushing us to be our best.
King Living Benefits and Our Offer to YouCareer development and ongoing training.Supportive and friendly team environment with a true family feel.Generous employee, family, and friends 'product discounts.Discounted health insurance, retail brands, and vouchers.Paid Parental leave.Australian owned company with a growing global footprint.EAP to support your ongoing health and wellbeing.For roles based in our Design & Support Centre, there is plenty of parking onsite available. Our hiring decisions are not only based on your experience and skills, but your passion, attitude, and alignment to our core values. King Living is an equal opportunity employer; all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity, or parental status. Apply NowTo apply for this role, please complete the form below.
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