Front Desk Team Leader

vor 1 Monat


Sydney, Österreich Tideri Jobbörse Vollzeit

Job Description - Front Desk Team Leader (HOT0 AYIT) Work Locations West Hotel Sydney Curio65 Sussex Street Sydney 2000 Before you get started...Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members
Why you'll love working for Hilton
Access to the world's best Team Member Travel Program with highly discounted rates Discounts of up to 25-50% on products and services in participating Hilton outlets Comprehensive training and support for your new role Access to Hilton University training, offering more than 3000 learning programs Extensive range of career development opportunities What will you be doing?
Leading the way with your passion for Hospitality and Customer Service you will be responsible for mentoring and coaching the team of Front Office Agents.
In this role you will be responsible for: Supervising Front Desk operations and training and developing Team Members Welcoming and fulfilling the check-in process for Guests and group arrivals Completing the check-out process for departing guests using the hotel systems Managing effectively and efficiently, guest requests, inquiries, and complaints Maintaining current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Maximizing sales revenues through up selling and marketing programs What are we looking for?
Excellent personal presentation and communication skills Demonstrated experience within hospitality, retail, or fast food leading a team or strong experience in a Front Desk role Ability to multi-task while maintaining a positive attitude when working with a Guest Computer literate and able to navigate through Company systems At least a minimum of 1 year in a similar role Travel the world and grow your career with Hilton
Job Guest Services, Operations, and Front Office #J-18808-Ljbffr



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