Head Of Quality
vor 4 Wochen
Risk Consulting (Insurance & Superannuation) Full time Lead the planning and delivery of the quality and assurance strategy for the General Insurance & Care function.
Location: Kent Street
About the Role As Head of Quality & Assurance, you will:
Design new and review existing 1st line of defence quality assurance strategies, frameworks, and plans for existing and new claims, underwriting and policy management processes.Oversee the 1st line of defence quality assurance activities and programs embedded within functions of icare.Review, adapt, and where required, conceptualise Quality Assurance frameworks in line with changes to business operating for General Insurance and Care.Support General Insurance & Care leader/s to prepare quality assurance related strategic plans, goals and activities.Endorse team activity plans and monitor performance and operational effectiveness.Establish operational work plans and delegate activities to team members.Cascade and champion strategic objectives to team members and contribute to development of enterprise policies.Lead, coach and mentor the Quality Assurance team through change and establish a high performing culture.Collaborate with peers, senior stakeholders and enterprise shared functions to ensure General Insurance and Care processes are compliant, efficient and deliver the best outcomes for those we serve.Skills & Experience Minimum 8 years' experience in quality assurance or related fields.5-10 years' experience in leadership or managerial roles demonstrating the ability to manage teams and projects effectively.Demonstrated experience with analysis of complex issues and strategic problem solving.Thinks commercially and systematically with proven ability to think outside the box and provide creative solutions.Strong stakeholder management and influencing skills, working with senior management.Experience within insurance or related industry highly regarded.Culture We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.
We are committed to our people's development so the people of NSW can thrive.
About the Company icare (Insurance & Care NSW) is a Public Financial Enterprise governed by an independent Board of Directors that delivers insurance and care services to the people of New South Wales.
Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life outcomes, including helping people return to work.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
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