Technical Consultant
vor 4 Wochen
PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders.
Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries.
Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business.
Our Mission: We empower organizations to deliver the best experiences.
With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values: Energize the customer relationship: Our clients are our partners.
We make their goals our own, working side by side to turn challenges into solutions.Success starts with me: Personal ownership fuels collective success.
We each play our part and empower our teammates to do the same.Commit to learning: Every win is a springboard.
Every hurdle is a lesson.
We use each experience as an opportunity to grow.Dare to innovate: We challenge the status quo with creativity and innovation as our true north.Better together: We check our egos at the door.
We work together, so we win together.Job DescriptionAs a Technical Consultant, you will be the primary point of contact for customers and internal team members.
The role will require a strong technical ability as well as strong client-facing skills.
Some projects will require you to lead standard solution implementations, managing what has been planned, as well as handling issues, changes, and identifying and mitigating risks for successful project implementations.
You will lead the documentation of program scope and requirements, and work alongside a project manager to develop a project plan and timeline for the program.
Throughout the implementation you will establish and manage customer and internal expectations and coordinate project activities and resources to deliver customer programs on time and in-scope.
You will also be responsible for the technical design, solution development, and post-implementation consulting and administration of solutions and programs on the Forsta platforms.
This role will require and challenge you to: Collaborate with customer and internal team to collect and document the program requirements.Assist in the development of the project plan and schedule; may work under the guidance of senior team members.Provide project governance; control the project plan and manage the change request process.Identify project risks and develop mitigation plans; may work under the guidance of senior team members.Lead collaboration efforts to resolve program issues as they arise.Maintain up to date project documentation.Act as the technical point of contact with the customer and other Forsta project team members.Develop technical specifications.Lead the development and deployment process working with the program management team.Adhere to Forsta and customer's processes in place for project governance and delivery.Work with clients to integrate Forsta technologies into their business applications.Manage and conduct solutions QA.Assist with client UAT.Describe solutions to clients on how to integrate Forsta into their business.Provide Forsta platform training and knowledge transfer.Work with the Pre-Sales team and Solution Architects for development and delivery of technical presentations in-person or online.Report to Director or Senior Director, Technical Delivery.For project development activities report to the assigned Program/Project Manager.Follow company security and privacy policies and related procedures, and ensure proper safeguarding of information and data made accessible to you.Travel approximately 20% of the time.QualificationsPrevious customer-facing experience along with technical and business assessment skills and the ability to articulate the value of technical solutions from a business perspective.Knowledge of standard consulting operational processes, strong presentation skills and a proven track record of delivering under pressure.Bachelor's degree in computer science or related discipline; relevant experience may substitute for the degree requirement on a year for year basis.2 to 4 years of experience in a similar role.Proficient with MS Office Suite (Excel, PowerPoint, Word, and Outlook).Experience integrating to a system using APIs.Working knowledge of JSON, webhooks and Endpoints.Forsta platforms and/or other comparable product experience.Experience in working with data manipulation and process with different data formats (e.g., SPSS, CSV, Triple S, etc.)
a plus.Data Visualization and/or Graphic Design a plus.Ability to intelligently converse about required business concepts and technologies with clients, vendors, and internal team members.Demonstrated successful proposal development and presentation skills including excellent oral and written communication ability.Tact and diplomacy in internal and external interactions and possesses foundational skills in the areas of team building, negotiation, and conflict resolution.Ability to work as part of a multifunctional team.Demonstrates initiative, individual motivation and the drive to assist in sales initiatives from start to finish.Ability to follow company security and privacy policies and related procedures, and ensure proper safeguarding of information and data made accessible to you.Additional InformationDon't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.
At Forsta, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.
You may be just the right candidate for this or other roles.
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