Sth Group

Event Management (Advertising, Arts & Media)STH Group is a Sodexo Live company, with offices currently across London, Auckland, Melbourne and Sydney enabling a truly global reach and service offering for major sports events around the world. They partner with event owners to make the biggest sporting events in the world - even better. From the Olympic Games in London and Tokyo, the Cricket World Cup in England & Wales, Australian Open in Australia to the Rugby World Cups in Japan, England, New Zealand and France, their award-winning team cover the globe to create travel and hospitality programmes with one simple ambition – to leave sports fans knowing they have just been part of an experience of a lifetime.STH Group is opening a new office in Sydney to provide fan experiences for a major upcoming sporting event in Australia, representing an exciting time for the business in this region.ROLE SUMMARY:We are looking for an experienced Ticketing Manager to join The STH Event Delivery team, playing a key role in delivering outstanding ticketing services for pivotal sports events in Australia. In this role, you will oversee daily ticketing operations, develop and execute ticketing strategies, and uphold exceptional standards in customer service and operational efficiency to elevate the fan experience.You will coordinate with the Group Head of Ticketing and STH Australia Ticketing team to ensure that ticket allocations by event, venue, package, and category are efficiently managed and meet all relevant requirements.ABOUT YOU:Ticketing Systems Expertise: At least 3 years of experience working with ticketing systems and processes for large-scale sporting events.Leadership and Strategic Planning: Ability to plan the necessary requirements, processes, and resources to lead cross-functional teams in successful project delivery, in alignment with wider group priorities and frameworks.Stakeholder Management: Proven ability to manage relationships with both internal and external stakeholders, supporting strategic and operational objectives.Operational Analysis and Execution: Strong analytical abilities to translate data insights into improved ticketing processes and elevated customer satisfaction.Communication and Collaboration: Effective communicator with the ability to foster teamwork across departments, ensuring seamless execution of ticketing strategies.Sports and Events: A passion for sport, rugby, travel and events would be beneficial but is not essential.This is a fantastic opportunity to play a key role in delivering outstanding ticketing services for a major global sporting event in AustraliaAPPLICATIONS CLOSE – Monday 25th November 2024Your application will include the following questions:How many years' experience do you have as a Ticketing Manager?Do you have customer service experience?Which of the following statements best describes your right to work in Australia?
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