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Brisbane, Österreich Suncorp VollzeitTake the next step. Be part of something bigger at Suncorp.The purpose of this role is to deliver exceptional customer experience and claims performance. The Customer & Technical advisor will work collaboratively with the Leader - direct customers to challenge and develop business processes and strategies to drive an improved customer experience, efficiency,...
Ctp Claims Advisor
vor 2 Monaten
Take the next step. Be part of something bigger at Suncorp.
Are you passionate about helping people? Do you thrive on providing exceptional service to customers during their times of need? We're seeking dedicated individuals to join our team and make a meaningful impact in the world of CTP insurance. If you're looking for a rewarding career where you work closely with injured parties, healthcare professionals and legal representatives to ensure the best possible outcomes for our customers, then this might be the perfect opportunity for you.
Your new role We are looking for a Claims Advisor to join our dynamic Brisbane based team. As a member of our team you will:
Manage a portfolio of claims from lodgement to resolutionAssess claims for reasonable and appropriate treatment and rehabilitation needsInvestigate claims and interpret medical documents with a focus on proactive claims managementEnsure legislative compliance timeframes are met in conjunction with following all internal policies and proceduresProvide an excellent level of customer service to all internal and external stakeholdersCalculate settlement offers, negotiate settlements and attend settlement conferences with lawyers and CounselDisplay behaviours that contribute and drive a positive cultureImportant to your Success Be customer focussed - previous experience and ability to thrive within in a high paced, high volume environmentResilient in natureExcellent written, verbal and interpersonal skills (including managing emotionally charged situations)Strong time management, problem solving and negotiation skillsConfident to make decisions and be empoweredA keen willingness to learn with a proactive and positive attitudeGood computer skills and the ability to upskill to learn new computer systems and programsKnowledge and/or experience in the personal injury or insurance industry is desirableWhat we offer you Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
Hybrid working – a mix of working from home and in the office to enhance your work/life balanceBrand new, award winning building – "Heritage Lanes"Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.Give back – Give back to our community with payroll giving, donation matching and paid volunteer leaveOur Culture At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before. Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.
Chase the sun, apply online today At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. Advertised: 15 Oct 2024 AUS Eastern Daylight Time
Applications close: 27 Oct 2024 AUS Eastern Daylight Time
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