Consumer Response Centre Manager
vor 2 Wochen
Full time
Who are we?
Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history and an unwavering commitment to make a positive health impact.
What sets us apart?
We combine the dynamic pace of a fast-moving consumer goods business with over 125 years of serving goodness by delivering affordable nutritious products, promoting health and caring for our communities.
The heart of our workplace are our people and their passion is the driving force behind our success.
Anchored by our shared values, we work together to achieve our purpose of changing lives every day through whole person health.
About the Role As the Consumer Response Centre Manager, you'll be at the helm of a team of Consumer Engagement Specialists who represent Sanitarium's voice to consumers and champion our brands in every interaction.
Your leadership will ensure our consumers feel valued and heard across all communication channels, including phone, email, and social media.
You'll coach, inspire, and guide your team to consistently deliver top-tier service, helping us build and maintain meaningful consumer relationships.
Key Responsibilities Consumer-Centric Leadership: Champion the voice of the consumer within the business and communicate our brand values with authenticity to consumers.
Team Development: Lead, coach, and empower a team of Consumer Engagement Specialists, fostering excellence in consumer engagement and best practice processes.
Engagement & Support: Oversee consumer interactions across multiple platforms to ensure high service standards for internal and external stakeholders.
Process & Compliance: Develop, implement, and maintain training materials, processes, and procedures to meet compliance standards in complaints handling and provide data insights for informed decision making.
Product Knowledge: Build an in-depth understanding of Sanitarium's technical product information to support informed consumer interactions.
Handle Escalations: Manage sensitive escalations with care, ensuring resolution aligns with Sanitarium's values.
What You'll Bring Experience: 5-7+ years in customer service or consumer engagement, with a proven track record in leadership or management.
Consumer Focus: Strong empathy and a customer-centric mindset dedicated to delivering excellence.
Escalation Expertise: Skilled in managing complex customer scenarios and escalation cases with professionalism.
Inspirational Leadership: Exceptional ability to coach, motivate, and develop a high-performing, collaborative team.
Effective Communication: Strong interpersonal, communication, and problem-solving skills, with the ability to engage effectively across functions and levels.
Social Media Savvy: Proficient with social media platforms and engagement strategies.
Technical Proficiency: Experience with CRM systems, databases, and Microsoft Office suite.
Analytical Skills: Ability to interpret data and implement service improvements.
Organisational Excellence: Strong organisational and time-management skills to meet dynamic demands.
What do we offer?
A role at Sanitarium means more than simply taking a job; it's an invitation to a supportive workplace where our people can experience long and rewarding careers.
As valued members of our purpose-driven team, you'll contribute to the expansion of our iconic, trusted household brands while pioneering innovation for our collective future.
We offer exciting professional development opportunities, enticing benefits and a constructive workplace culture that fosters continuous learning and personal growth.
Here, you're not just another employee; you're an integral part of our team and your contributions matter.
How to Apply?
To apply, please submit your resume and cover letter addressing your suitability using the apply link.
The selection process will involve interviews, a case study, background checks and personality profiling.
The commencement date for this role will be discussed at interview.
If you have any further questions, please contact our Talent Acquisition Team at
#J-18808-Ljbffr
-
Consumer Response Centre Manager
vor 2 Wochen
Central Coast, Österreich Sanitarium VollzeitIconic brand with over 120 years of history in producing healthy, nutritious foods.Programs and initiatives supporting employee health and wellness.Active in community support and charitable activities.Who are we?Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history and an unwavering commitment to...
-
Consumer Response Centre Manager
vor 2 Wochen
Central Coast, Österreich Sanitarium VollzeitFull timeWho are we?Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history and an unwavering commitment to make a positive health impact.What sets us apart? We combine the dynamic pace of a fast-moving consumer goods business with over 125 years of serving goodness by delivering affordable nutritious...
-
Consumer Response Centre Manager
vor 2 Wochen
Central Coast, Österreich Sanitarium VollzeitIconic brand with over 120 years of history in producing healthy, nutritious foods.Programs and initiatives supporting employee health and wellness.Active in community support and charitable activities.Who are we?Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history and an unwavering commitment to...
-
Consumer Response Centre Manager
vor 2 Wochen
Central Coast, Österreich Sanitarium VollzeitFull timeWho are we?Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history and an unwavering commitment to make a positive health impact.What sets us apart?We combine the dynamic pace of a fast-moving consumer goods business with over 125 years of serving goodness by delivering affordable nutritious...
-
Consumer Response Centre Manager
vor 3 Wochen
Central Coast, Österreich Sanitarium VollzeitIconic brand with over 120 years of history in producing healthy, nutritious foods.Programs and initiatives supporting employee health and wellness.Active in community support and charitable activities.Who are we?Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history and an unwavering commitment to...
-
Consumer Response Centre Manager
vor 2 Wochen
Central Coast, Österreich Sanitarium VollzeitBerkeley Vale NSW, AustraliaIconic brand with over 120 years of history in producing healthy, nutritious foods.Programs and initiatives supporting employee health and wellness.Active in community support and charitable activities.Who are we?Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history and an...
-
Consumer Response Centre Manager
vor 2 Wochen
Central Coast, Österreich Sanitarium VollzeitBerkeley Vale NSW, Australia Iconic brand with over 120 years of history in producing healthy, nutritious foods. Programs and initiatives supporting employee health and wellness. Active in community support and charitable activities. Who are we?Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history and...
-
Centre Manager
vor 1 Monat
Central Coast, Österreich Hadfield Early Learning Centre VollzeitHadfield Early Learning Centre – Hadfield VIC At Hadfield Early Learning Centre, we support every child to learn and grow at their own pace and in their own unique way.We have an amazing opportunity for a passionate Centre Manager to join our team and offer families a secure and safe environment where curiosity is encouraged, concepts are explored, and...
-
Senior Manager, Consumer Sales
vor 1 Woche
Central Coast, Österreich Tideri Jobbörse VollzeitRoyal Caribbean Group is a New York Stock Exchange-quoted global cruise vacation company that controls and operates three global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises.Together these brands operate a combined total of over 60 ships.They operate diverse itineraries around the world that call on all seven...
-
Assistant Store Manager
vor 3 Wochen
Central Coast, Österreich Assistant Store Manager VollzeitAbout the RoleWe are seeking a driven and enthusiastic Assistant Store Manager to join our team at the Bras N Things Bondi Junction Store.This is a full-time position working 38 hours/week across a Sunday-Thursday roster.Key ResponsibilitiesLead by example by creating memorable, honest, and empowering customer connections.Assist in the training and...
-
Centre Manager
vor 2 Wochen
Central Coast, Österreich Gough Recruitment VollzeitThe Client An exciting opportunity awaits to join an established and market-leading Retail Shopping Centre Owner.Our client boasts an enviable portfolio of shopping centres and now requires a dynamic Centre Manager to join their team.The Role As the Centre Manager, you will be responsible for maximising revenue and ensuring the retail profile is in line with...
-
Integration Manager
Vor 7 Tagen
Central Coast, Österreich Vocus Communications Vollzeit452 Flinders St, Melbourne VIC 3000, Australia Req #2244 Thursday, 7 November 2024 Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo...
-
Centre Manager
vor 4 Wochen
Central Coast, Österreich Clearcompany VollzeitAmazing opportunity with a well-established property company at a recently developed shopping centre located in Darwin.Oversee this premium asset. Seeking a hands-on Centre Manager for the Northern Territory's newest shopping centre, Gateway Shopping Centre located in Darwin. This standout shopping centre boasts 42,000GLA of retail with over 100 speciality...
-
Centre Manager
vor 20 Stunden
Central Coast, Österreich Affinity Education Group VollzeitAffinity Education Group – Springfield NSWJoin KidsAcademySpringfield as our Centre Manager and lead the way in early childhood education in Central Coast region - where every child's journey matters!We are seeking a passionate and experienced Centre Manager to oversee our 58-place centre.Affinity Advantages Exclusive bonus program offering generous cash...
-
Centre Manager
vor 4 Wochen
Central Coast, Österreich G8 Education Limited VollzeitOur Opportunity Are you a skilled and experienced Early Childhood Education professional with a passion for leading and developing a team?We are seeking a dynamic and proactive Centre Manager at Jellybeans Carineto join our team and oversee the operation of our licensed childcare centre.As a Centre Manager, you will be responsible for leading and supporting...
-
Centre Manager
vor 2 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitChildcare & Outside School Hours Care (Education & Training) First Steps Learning Academy Beaumont Hills is a privately owned Long Day Care Centre catering to children from 0-5 years.We are searching for a passionate, well-experienced, and dedicated Centre Manager to join us!What we can offer: We're family-friendly & provide 20% off childcare fees Great...
-
Centre Manager
vor 2 Wochen
Central Coast, Österreich G8 Education Limited VollzeitOur OpportunityAre you a skilled and experienced Early Childhood Education professional with a passion for leading and developing a team?We are seeking a dynamic and proactive Centre Manager at Community Kids Lake Albert Early Education Centreto join our team and oversee the operation of our licensed childcare centre of 90 places.As a Centre Manager, you...
-
Centre Manager
Vor 2 Tagen
Central Coast, Österreich Affinity Education Group VollzeitAffinity Education Group – Springfield NSWJoin KidsAcademySpringfield as our Centre Manager and lead the way in early childhood education in Central Coast region - where every child's journey matters!We are seeking a passionate and experienced Centre Manager to oversee our 58-place centre.Affinity AdvantagesExclusive bonus program offering generous cash...
-
Marketing Manager, Offline Media, Consumer
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitMarketing Manager, Offline Media, Consumer Door Dash's mission is to grow and empower local economies.By building intelligent, last-mile delivery technology for local cities, Door Dash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses.To further this mission, we're looking...
-
Marketing Manager, Offline Media, Consumer
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitMarketing Manager, Offline Media, Consumer DoorDash's mission is to grow and empower local economies.By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses.To further this mission, we're looking...
