Operations Support Engineer
vor 4 Wochen
WHY TEAM SIMONDS?The Simonds story all started in 1949 with a passionate family man, Gary Simonds. He envisioned a builder that Australians could rely on to guide them through the process of crafting their perfect home. This vision remains at the heart of Simonds today with our commitment to making the Great Australian Dream a reality by placing home ownership within Australia's reach. Becoming part of Team Simonds means becoming part of the family. Our people are the heart of what we do. Our homes are built for the community, by the community, with a local network of employees, trades and suppliers all working towards this vision. It is this passion, dedication, and excellence that you will find on every Simonds job site, office, and display centre across the country. Today, we stand proudly as an ASX listed & leading national builder servicing customers across Victoria, Queensland, South Australia, and New South Wales. Simonds has helped shape Australia. Few can say that. Whether we're looking back at the homes of yesteryear, what we're building now, or everything that's still to come. We've not only shaped what Australia looks like, but more importantly, how Australia homes.THE OPPORTUNITYJoin our dynamic team in this exciting role as an IT Operations Support Engineer. Your primary goal will be ensuring the seamless functionality and optimal performance of our technology systems for end users. Reporting to the IT Operations Manager, you will play a critical role in providing technical assistance, troubleshooting, and the timely resolution of IT-related issues to enhance overall user productivity and satisfaction.Key accountabilities will include:Provide technical support for hardware, software, and network issues.Troubleshoot and resolve IT problems through systematic analysis.Log, prioritise, and manage support tickets using incident tracking systems.Utilise remote assistance tools for efficient issue resolution.Maintain documentation of common issues, resolutions, and troubleshooting procedures.Collaborate with other IT teams to escalate and resolve complex issues.Monitor system performance and recommend improvements to ensure optimal end-user experience.Enforce IT policies and procedures to maintain a secure and compliant technology environment.WHO YOU AREWe are looking for a candidate with:A tertiary qualification in IT related discipline with at least 2 years of relevant experience.Excellent communication skills and ability to explain complex technical concepts to non-technical users.Ability to diagnose and resolve a wide range of technical issues efficiently.Knowledge of operating systems (Windows, macOS/iOS, Android), networking concepts (TCP/IP, DNS, DHCP), and desktop applications (Microsoft Office, etc).Competence with Active Directory, deployment tools (such as Intune), and security software.Expertise in configuring and troubleshooting peripherals like printers, keyboards, and headsets.Experience using a ticketing management system.Exceptional attention to detail and ability to remain calm during incidents.Proactive and creative problem-solver, willing to learn new tools and techniques.Driver's license and willingness to travel to different Simonds' sites (e.g., Display Homes).WHY JOIN US?Aside from a fantastic opportunity to join one of Australia's leading ASX listed residential builders, Simonds can offer you:Great benefits across a wide range of products and services including a generous discount on our award-winning homes as well as all the great things that go in them.Access to our free employee well-being program, including counselling, nutritional, financial, and legal support for both you and your immediate family.Access to Simonds Reward Days - receive an extra day of leave per year.Opportunities for professional and personal growth through our Learning and Development programs on our inhouse Simonds Learning platform.Generous rewards and recognition.A commensurate remuneration package will be negotiated with the right candidate.If this sounds like your next opportunity, we'd love to hear from you as soon as possible Please note: You must have unlimited Australian work rights to be considered for this role. Recruitment agencies, thanks for thinking of us but we've got this one covered.
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