Quality & Transformation Lead
vor 2 Monaten
Job Role - Quality & Transformation Lead Location: Melbourne, Australia Mandatory Skills: 8-10 Years of experience in various transformational initiatives across service delivery and assurance space within Telecom domain Expert in Industry best practices like ITIL, Six Sigma, Lean, Agile applications.
Roles And Responsibilities: Develop a Quality Management Framework for various functions.
Identify CTQ parameters and linkage to SLA/KPIs.
Identify and lead transformational projects; and obtain approvals by providing business justifications.
Ensure enhanced customer experience of customer and its end customers.
Prioritize the projects and deliver a short-term and long-term roadmap for transformation based on complexity, benefits, investments, and time to realize those benefits.
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