Buscojobs | Cae Inc | Customer Experience Manager
vor 1 Woche
About This Role
Manage client relationships and ensure customer satisfaction:
Cultivate and maintain strong, long-term relationships with key clients.
Serve as the primary point of contact for client inquiries, concerns, and escalations.
Proactively engage with clients to identify opportunities for improvement and innovation.
Support key customer account and business development strategies:
Develop and implement strategic account plans aligned with both client and company objectives.
Understand the client's business objectives, challenges, and needs to identify opportunities for account growth and expansion.
Collaborate closely with the Sales team and cross-functional teams (i.e., Business Development, proposals, pricing) to align strategies and support client goals.
Implement, track, and present new leads and opportunities in Salesforce.
Ensure customer satisfaction and service excellence:
Support customer governance sessions and ensure compliance with existing contracts.
Act as intermediary between different business units to ensure streamlined communications across customer meetings.
Review customer feedback surveys and launch initiatives to help improve survey results.
Support overall Training Center business operations by:
Developing and implementing process improvement initiatives to streamline operations and enhance effectiveness.
Identifying inefficiencies and bottlenecks in operational processes and workflows.
Providing guidance and direction to the operations team (communications rollout of the processes, procedures, etc.).
Fostering a positive and collaborative work environment conducive to high performance and employee engagement.
Ensuring compliance with relevant laws, regulations, and industry standards (i.e., Environment, Health and Safety Initiatives).
Coordinating with internal teams to stay up to date on changes in regulations and ensure operational processes are aligned accordingly.
Position Type: Regular
CAE thanks all applicants for their interest.
However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal-opportunity employer committed to diversity, equity, and inclusion.
As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply.
At CAE, everyone is welcome to contribute to our success.
If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us.
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