Customer Success Manager
vor 1 Woche
Overview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team
This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space.
This company tracks over $100 billion of assets and over $55 billion in rental and sale transactions annually.
They leverage this data to deliver insights to clients to support decision-making around asset management, disposition, and deployment.
Clients range in size from small businesses to Fortune 500 companies.
Over the last decade, the company has experienced rapid growth.
To support the next stage of their expansion, they are currently expanding their team to venture into new verticals and international markets, including Europe, Australia, and Japan.
Opportunity: Long-term customer success is the core of their business strategy.
Their client base is growing rapidly, and to support that growth they are building a dedicated Customer Success team to proactively engage with customers, troubleshoot problems, and help drive their business forward.
The Customer Success Manager will serve as the company's product expert, directly shaping customers' experiences within their platform.
You will build relationships with users, identify and solve issues, manage client change requests, and help drive product adoption.
The Customer Success Manager will be the primary point of contact for their customers and users, and will work closely with their Product Development and Engineering teams to ensure the product roadmap aligns with client needs.
What You'll Do: Develop expertise in company's product offeringsServe as the primary point of contact between the company and their customersProactively interface with multiple levels of client management, building rapport and strong professional relationshipsManage regular check-in calls to drive adoption, solve tactical issues, and identify product development/up-sell opportunitiesTranslate client requests into technical and/or engineering requirementsTake ownership of daily problems and issues, quarterbacking and managing internal teams from troubleshooting to completionWork with customers to understand how best to use our services and provide valuable feedback to business and development teamsHelp clients better understand the full potential of our productsAct as liaison between clients and the Product Development teamManage backlogs and timelines on behalf of large enterprise clientsOversee technical implementation details for each client (business rules, data processes, etc.
), and ensure up-to-date documentationBuild presentation materials and present findings to small teamsLead web-based trainings, conference calls and in-person client meetingsAbout You: You have a "customer-first" attitude: you take pride in knowing your customers and their businesses, and you prioritize their best interests over all elseYou speak with confidence and authority, and you enjoy conversation and client engagementYou are comfortable acting as a leader, proactively building customer relationships and taking responsibility for customer satisfactionYou are highly organized and can handle multiple daily priorities in a dynamic environmentYou aren't afraid to make mistakes, or fix them afterwardsYou take pride in your work and are interested in making a significant impact on a small but growing teamWhat We're Looking For: Education: BA/BS degree, with business-oriented concentration (e.g., economics, marketing, finance, engineering)Work Experience: 4+ years of professional experience, with at least 2 in a client-facing/account management roleSkills: A great professional communicator, both written and verbalSolid technical skills (Excel and basic SQL)Expertise with PowerPoint and SalesforceProven track record of managing customer relationships effectivelyAbility to respond to customer requests throughout the dayExceptionally organized and detail-oriented (they're a data company and details matter
)Ability to grasp technical conceptsSelf-motivated and proactive, with a "can do" attitude; willing to pitch in and do whatever is requiredPreferred (But Not Required): Candidates based in Eastern or Central Time Zones.Candidates who have relevant industry experience: construction equipment rentals #J-18808-Ljbffr
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