Service Desk Engineer
vor 1 Woche
Summary: We are seeking a highly skilled Service Desk Engineer (Level 2/3) to join our team.
The successful candidate will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT systems.
The Service Desk Engineer will work closely with other members of the IT Integrity and customer teams to ensure that all IT-related issues are resolved in a timely and efficient manner.
Responsibilities: Provide technical support to end-users via phone, email, or in-personTroubleshoot and resolve technical issues related to hardware, software, and network connectivityEscalate complex issues to senior members of the team as neededMonitor and maintain IT systems to ensure optimal performance and availabilityInstall, configure, and maintain hardware and software systemsCreate and maintain documentation related to IT systems and processesParticipate in IT projects as neededQualifications: Bachelor's degree in Computer Science, Information Technology, or related field2+ years of experience in a technical support roleStrong knowledge of Windows and Mac operating systemsExperience in commercial IT technologies including Cloud based services, Networking, Application Support Coding (Powershell and Power Apps), and Server Configuration.Excellent Microsoft platform expertise including but not limited to Active Directory, Group Policy, Office 365, Intune, hybrid on-premise and cloud / Azure based solutions.Solid background with Wintel and virtualisation and enterprise storage solutions including but not limited to VMware and Hyper-V, enterprise backup solutions, data / image replication etc…Familiarity with enterprise network, wireless, server and storage hardware platforms including but not limited to HPE, EMC/Dell, Cisco, Ruckus, Lenovo, Aruba etc…Strong understanding of TCP/IP, Layer 3 switching, VLANs, Routing, Firewall Security, Wireless etc…Excellent communication and customer service skillsAbility to work independently and as part of a teamStrong problem-solving and troubleshooting skillsExperience working in or with an MSPApplicants must have Australian Citizenship or Residency.
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