Case Officer
vor 3 Wochen
About SS&C Technologies
SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including a contact centre, using digital services.
Get To Know The Team:
The Case Officer is responsible for the first point of member contact for insurance claim lodgement and assessing the eligibility to access super under the grounds of invalidity or terminal illness. You will be accountable for accurate management of your own claim portfolio, ensuring compliance with SLAs, and adherence to business rules, life code, SIS Act and super code regulations. You will manage death claims distribution through case management to payment, undertaking the claim staking process.
You'll be the member's and potential beneficiaries' main contact and be required to manage all insurance claims until the end of the claims process. Proactivity follow-up receipt of claim documents with members and beneficiaries, aid as required in the completion of their forms/documents and provide regular updates on the process of their claim.
What You Will Get To Do:
Deliver high-quality customer service on inbound and outbound calls.
Effectively manage difficult conversations by actively listening, empathising, and identifying the member or beneficiary needs.
Lodgement and triaging of claims.
Take ownership of Death, Total and Permanent Disability (TPD), Trauma Insurance (TI), Income Protection (IP), and Personal Injury (PI) claims, ensuring effective communication throughout the lifecycle of each claim.
Proactively follow-up receipt of claim documents with members and beneficiaries and aiding in the completion of their forms.
Action and complete claim work within agreed SLAs and escalate any potential SLA risks.
Provide information regarding account details without providing financial advice.
Participate in training and upskilling to build knowledge and skills within yourself and your team.
Be an active team player, and contribute positively and collaboratively to the success of shared team goals.
Deliver the fund's service expectations that achieve an end-to-end life cycle for every claim.
Make recommendations to the Trustee on all product claims.
Manage family law enquiries, and process family law splits and financial hardship applications.
Report and manage dissatisfaction feedback and service complaints.
Attend to all forms, correspondence, filing, and record maintenance associated with claims management, family law splits and financial hardship.
Attend to customer enquiries as they occur by accurately identifying the nature of the enquiry and responding in a timely and professional manner.
Ensure our integrity is maintained and risk exposure minimised by adhering to policies and procedures.
Two shifts available - 8 am - 4 pm and 9 am - 5 pm (must be open to both).
What You Will Bring:
Previous experience as a Claim Administrator.
Superannuation or industry experience in a similar role.
Excellent communication skills both written and verbal.
Process-oriented with great attention to detail.
Proven ability to work on tasks independently, whilst contributing to team goals.
Confidence in engaging with members, and external stakeholders maintaining a pleasant phone manner and great attitude.
Proven experience working to service standard deadlines.
Advanced skills in Word, Outlook and Excel.
RG 146 compliant or commitment to undertaking study (mandatory).
Recruitment Process
MS Teams Screening – TA Partner
1 Hour Behavioral Interview – Hiring Manager/s
Offer
Please Note: Successful candidates will be required to start on 13th January 2025.
Why You Will Love It Here
At SS&C, we offer an exceptional array of benefits and incentives designed to ensure our employees feel valued and supported.
SS&C Advantage a comprehensive reward and wellness platform.
Income protection insurance and salary continuance.
Death and TPD insurance (Available through SS&C Superannuation Fund).
Private Health Insurance discount.
Generous Bereavement & Compassionate Leave.
Primary & Secondary carers paid parental leave.
Focused on Mental Health.
Hybrid Working Model.
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Background Checks: All offers of employment at SS&C are subject to background verification checks, including a 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background-checking process should you be successful.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
#J-18808-Ljbffr
-
Case Management Officer
Vor 2 Tagen
Melbourne, Österreich The University Of Melbourne VollzeitJob no: 0064197Location: ParkvilleRole type: Full-time; Continuing (2 positions available)Department: Office of the ProvostSalary: UOM 7About the RoleThe Case Management Officer plays a vital role in Employment Compliance, supporting the University's compliance with legislative and Enterprise Agreement requirements. You will provide end-to-end case...
-
Administration Officer
Vor 6 Tagen
Melbourne, Österreich Buscojobs VollzeitThis job offer is not available in your country.About the role Builderwest is seeking a highly organised and detail-oriented Administration Officer / Case Manager to join our dynamic team in our Landsdale, WA office.In this full-time role, you will play a crucial part in supporting our day-to-day operations and providing exceptional customer service to our...
-
Case Officer
vor 3 Wochen
Melbourne, Österreich Ss & C Advent VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Case Officer
vor 3 Wochen
Melbourne, Österreich Ss & C Advent VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Case Officer
vor 3 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.Some 18,000 financial services and healthcare...
-
Case Officer
vor 3 Wochen
Melbourne, Österreich Ss&C VollzeitAbout SS&C Technologies SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries.Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.Some 18,000 financial services and...
-
Administration Support Officer
vor 1 Monat
Melbourne, Österreich The Geo Group Australia Pty Ltd VollzeitAdministrative Support Officer – Case Management Fixed Task (Full Time) Monday to Friday position Get some job satisfaction in a lifestyle role!Long-term stable & secure employer Salary of $62,672.75 per annum plus super About the RoleThis role will see you providing administrative and clerical support and assisting in the overall organisation and...
-
Administration Support Officer
vor 1 Monat
Melbourne, Österreich The Geo Group Australia Pty Ltd VollzeitAdministrative Support Officer – Case Management Fixed Task (Full Time) Monday to Friday position Get some job satisfaction in a lifestyle role! Long-term stable & secure employer Salary of $62,672.75 per annum plus super About the Role This role will see you providing administrative and clerical support and assisting in the overall organisation and...
-
Administration Support Officer
vor 1 Monat
Melbourne, Österreich The Geo Group Australia Pty Ltd VollzeitAdministrative Support Officer – Case Management Fixed Task (Full Time) Monday to Friday position Get some job satisfaction in a lifestyle role! Long-term stable & secure employer Salary of $62,672.75 per annum plus super About the Role This role will see you providing administrative and clerical support and assisting in the overall organisation and...
-
Associate: Environment
vor 4 Wochen
Melbourne, Österreich White & Case Llp VollzeitThe opportunity Are you ready to make your mark as part of the Environment and Planning Practice in our Melbourne office?As an Associate, you will apply good judgment and excellent analytical skills to your work.Highly organised and self-motivated, you'll be a team player with a strong professional presence and client focus.With experience in advising on...
-
Associate: Environment
vor 4 Wochen
Melbourne, Österreich White & Case Llp VollzeitThe opportunityAre you ready to make your mark as part of the Environment and Planning Practice in our Melbourne office?As an Associate, you will apply good judgment and excellent analytical skills to your work. Highly organised and self-motivated, you'll be a team player with a strong professional presence and client focus. With experience in advising on...
-
Case Manager
vor 2 Monaten
Melbourne, Österreich Anglicare VollzeitThis page outlines the vacancy and the key skills and responsibilities for the role.Case ManagerYass, AustraliaReference: 6650642Part-time and permanent contractSalary range from $43.08 to $46.35 per hour, plus 11.5% superannuationNFP salary packagingAdditional personal leave and paid parental leaveThe core mission of Anglicare (NSW South, West & ACT) is to...
-
Case Officer | Melbourne, Au
vor 3 Wochen
Melbourne, Österreich Efinancialcareers Ltd. VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.Some 18,000 financial services and healthcare...
-
Case Officer
vor 3 Wochen
Melbourne, Österreich Clearcompany VollzeitThis vacancy is advertised as an 'identified position' which means candidates are required to have an understanding of the issues affecting Aboriginal and Torres Strait Islander peoples and proven culturally appropriate engagement and communication skills.Additional selection criteria are added to cover this and successful applicants will be expected to...
-
Case Officer | Melbourne, Au
vor 3 Wochen
Melbourne, Österreich Efinancialcareers Ltd. VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.Some 18,000 financial services and healthcare...
-
Case Officer | Melbourne, Au
vor 3 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.Some 18,000 financial services and healthcare...
-
Melbourne, Österreich State Government Of Victoria, Australia VollzeitCase Officer, Victorian Civil and Administrative Tribunal (VCAT)Job posted: 18/11/2024Job type: Other / 2 x Ongoing & 1 x until 30 June 2025Organisation: Victorian Civil and Administrative Tribunal (VCAT)Reference: VG/VT1855_VT0246_C00493VCAT is seeking a service-oriented, highly organised Case Officer to work as part of a team within our Human Rights...
-
Melbourne, Österreich State Government Of Victoria, Australia VollzeitCase Officer, Victorian Civil and Administrative Tribunal (VCAT)Job posted: 18/11/2024Job type: Other / 2 x Ongoing & 1 x until 30 June 2025Organisation: Victorian Civil and Administrative Tribunal (VCAT)Reference: VG/VT1855_VT0246_C00493VCAT is seeking a service oriented, highly organised Case Officer to work as part of a team within our Human Rights...
-
Associate: Major Projects
vor 4 Wochen
Melbourne, Österreich White & Case LLP VollzeitAssociate: Major Projects & Infrastructure The opportunity Are you ready to make your mark as part of the Project Delivery Practice in our Sydney office? As a Senior Associate, you will apply good judgment and excellent analytical skills to your work. Highly organised and self-motivated, you'll be a team player with a strong professional presence and client...
-
Associate: Major Projects
vor 4 Wochen
Melbourne, Österreich White & Case LLP VollzeitJob Description - Associate: Major Projects & Infrastructure (240001D4) The opportunity Are you ready to make your mark as part of the Project Delivery Practice in our Sydney office?As a Senior Associate, you will apply good judgment and excellent analytical skills to your work. Highly organised and self-motivated, you'll be a team player with a strong...
