Client Advisor
vor 1 Woche
Department: RETAIL OFFLINE
City: Gold Coast
Location: AU
At Burberry, we believe creativity opens spaces.
Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.
This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.
As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIES SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs.
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction.
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling.
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients.
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required.
Follow company policies, guidelines, and procedures.
Use visual techniques to maintain visual standards according to Burberry guidelines.
Foster team work and a positive work climate.
CLIENT ENGAGEMENT
Build meaningful relationships with Clients.
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset.
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests.
PERSONAL PROFILE A proven track record in delivering sales and exceeding targets.
Previous experience in Clientelling.
A strong interest in fashion, art and culture.
Strong product knowledge and good understanding of store retail operations.
Understanding of competitor products.
Experience in working as part of a team.
Fluent in local language; English proficiency is desirable.
Other language knowledge is desirable.
Demonstrates Confidence, Curiosity, Conviction, and Care.
Enjoys being part of a team.
Energetic, Pro-active and self-motivated.
Detail-oriented and creative with a passion for selling.
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
Results driven and commercial mindset.
Flexible, collaborative and adaptable approach to work.
MEASURES OF SUCCESS Individual sales performance and KPI's (Appointments, UPT, ATV & AUR).
Service targets (Guest Experience, Net promoter score).
New client acquisition (conversion and retention).
Number of appointments held on a monthly basis.
FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
#J-18808-Ljbffr
-
Client Advisor
vor 2 Wochen
Gold Coast, Österreich Burberry VollzeitDepartment: RETAIL OFFLINECity: Gold CoastLocation: AUAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate...
-
Senior Client Advisor
vor 2 Wochen
Gold Coast, Österreich Burberry VollzeitDepartment: RETAIL OFFLINECity: Gold CoastLocation: AUAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate...
-
Senior Client Advisor
vor 2 Wochen
Gold Coast, Österreich Burberry VollzeitDepartment: RETAIL OFFLINECity: Gold CoastLocation: AUAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate...
-
Senior Client Advisor
vor 2 Wochen
Gold Coast, Österreich Tideri Jobbörse VollzeitDepartment: RETAIL OFFLINE City: Gold Coast Location: AU At Burberry, we believe creativity opens spaces.Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we...
-
Senior Client Advisor
vor 1 Woche
Gold Coast, Österreich Tideri Jobbörse VollzeitDepartment: RETAIL OFFLINE City: Gold Coast Location: AU At Burberry, we believe creativity opens spaces.Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we...
-
Casual Client Advisor
vor 1 Monat
Gold Coast, Österreich Zimmermann VollzeitCasual Client Advisor - David Jones Pacific FairThis iconic Australian brand has stayed true to its original vision: sophisticated femininity, a passion for detail and a love of colour and print. Sisters Nicky and Simone ZIMMERMANN founded their namesake brand in Sydney in 1991.Join a global luxury fashion brand as a Client Advisor in our David Jones Pacific...
-
Client Advisor | Omega Pacific Fair
Vor 2 Tagen
Gold Coast, Österreich The Swatch Group VollzeitThe Role As a Client Advisor, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the boutique. Support the boutique management to ensure sales targets are achieved Ensure highest level of service standards at all times using the OMEGA sales ceremony Assist in developing...
-
Casual Client Advisor
vor 4 Wochen
Gold Coast, Österreich Zimmermann VollzeitCasual Client Advisor - David Jones Pacific Fair This iconic Australian brand has stayed true to its original vision: sophisticated femininity, a passion for detail and a love of colour and print. Sisters Nicky and Simone ZIMMERMANN founded their namesake brand in Sydney in 1991. Join a global luxury fashion brand as a Client Advisor in our David Jones...
-
Client Advisor
vor 4 Wochen
Gold Coast, Österreich Amplifon VollzeitAt Amplifon, we're not just about hearing aids; we're about rekindling the joy of sound. With a presence in 26 countries, we're on a mission to transform the way people experience hearing healthcare worldwide. Our team of professionals are dedicated to understanding each customer's unique needs and delivering exceptional solutions and experiences.Our...
-
Client Advisor
vor 3 Wochen
Gold Coast, Österreich Tideri Jobbörse VollzeitAt Amplifon, we're not just about hearing aids; we're about rekindling the joy of sound.With a presence in 26 countries, we're on a mission to transform the way people experience hearing healthcare worldwide.Our team of professionals are dedicated to understanding each customer's unique needs and delivering exceptional solutions and experiences.Our Mission:...
-
Client Advisor
vor 1 Monat
Central Coast, Österreich Kieser Group VollzeitKieser Australia is a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics.Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists are dedicated to providing the highest standard of care using science and evidence-based methods to achieve the best outcome.Job DescriptionJoin the Pymble team as a...
-
Client Advisor
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitKieser Australia is a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics.Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists are dedicated to providing the highest standard of care using science and evidence-based methods to achieve the best outcome.Job Description Join the Pymble team as a...
-
Client Advisor
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitKieser Australia is a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics.Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists are dedicated to providing the highest standard of care using science and evidence-based methods to achieve the best outcome.Job Description Join the Essendon team as a...
-
Client Advisor
vor 2 Wochen
Central Coast, Österreich Fendi Italia Srl VollzeitAs a Client Advisor at FENDI Australia, based in the prestigious Collins Street, Melbourne boutique, you will play a pivotal role in delivering exceptional customer experiences while embodying FENDI's rich heritage, values, and style.Your responsibility will be to serve as a brand ambassador, providing personalized service to clients, enhancing client...
-
Client Services Advisor
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitDepartment: Project Delivery & Operations Company Description illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand.illion is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand.Our team work with leading brands in our region to bring...
-
Client Advisor- Helensvale
Vor 7 Tagen
Gold Coast, Österreich Amplifon VollzeitAt Amplifon, we're not just about hearing aids; we're about rekindling the joy of sound. With a presence in 26 countries, we're on a mission to transform the way people experience hearing healthcare worldwide. Our team of professionals are dedicated to understanding each customer's unique needs and delivering exceptional solutions and experiences.Our...
-
Hseq Advisor
Vor 3 Tagen
Gold Coast, Österreich Maca VollzeitAre you a talented HSE Advisor seeking an opportunity to work in a dynamic business that puts "People First"? MACA is on the hunt for a HSE Advisor to join our business on a permanent, full-time basis, working an 8/6 FIFO roster from Perth to the Gruyere Gold Project.The Gruyere Gold Project is located within the Yamarna greenstone belt approximately 200km...
-
Client Advisor @ Réalisation Par Sydney
vor 3 Wochen
Central Coast, Österreich Realisation Par VollzeitEquipped with a client focussed mindset, we are looking for candidates who proactively seek opportunities to elevate the experience for all customers whilst nurturing the relationship with existing clients in an authentic way and expand our community.As a member of the retail team and a trusted advisor to your clients, you are passionate and knowledgeable on...
-
Service Advisor
Vor 2 Tagen
Gold Coast, Österreich Mazda VollzeitInterested in a Monday – Friday 4 day week rosterAre you a natural at customer serviceGuaranteed weekly base earnings plus healthy commissions and a car on offerWe are currently recruiting for a Service Advisor to join the team at Southport Mazda.What the role entails:Providing the ultimate customer service experience to our clients face to faceBuilding...
-
Service Advisor
vor 1 Monat
Gold Coast, Österreich Tideri Jobbörse VollzeitMonday - Friday - No weekend work Are you a customer service superstar!Guaranteed weekly base earnings plus healthy commissions and a car on offer Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups.We have expanded across South West Sydney, Sydney's North Shore,...
