Guest Experience Officer
vor 4 Wochen
Location: Phillip Island, Victoria, Australia Req #11525
You might not have heard about Ingenia before, and we tend to fly under the radar.
Once you take a look into our dynamic, incredibly fast-growing (ASX 200) business with a culture of creating community, you'll be surprised by all the opportunities you'll find.
We are a leading Australian property group that owns, operates, and develops a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets.
We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
Here at Ingenia, you can enjoy working within an organization that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.
About the Location: Visit one of Victoria's most iconic destinations and enjoy a relaxed stay at Ingenia Holidays Phillip Island in a beachside location within a natural bush setting
Located on Victoria's Southern Coastline, only a drive from Melbourne CBD and a ferry trip, the park offers a diverse range of accommodation options including cabins for an array of group sizes, deluxe villas, caravan sites, and camping grounds, within walking distance to San Remo and Newhaven.
About the Role: We are looking for a Guest Experience Officer to join our Holiday Park team.
This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests.
This position is casual, with the potential for additional hours to be picked up during peak periods.
Responsibilities: Welcome every guest to Ingenia Holidays, explaining the park/resort, surrounding area, guest amenities, and park activities.Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park.Direct guest check-in and check-out and attend to general receptionist duties following correct procedures.Ensure a high level of customer service is maintained at all times.Contact housekeeping or maintenance staff when residents/guests report problems.About You: Previous experience in a similar role/industry.Computer literate using Microsoft Suite and booking software.Passionate about the tourism industry with a strong sales ability.Team player, strong attention to detail, and well-organized worker.Providing exceptional service to our residents is one of the most important factors for the success of our business.
For the successful applicant, we can offer:
Rewarding and challenging opportunity.Security working for an ASX listed organization.Excellent discounts on Ingenia Holidays.Please note that to be considered for this role you must be able to work in Australia and be residing in Australia at the time of application.
Applicants must have a passport or birth certificate and photo ID to evidence this requirement.
You will be required to complete a National Police History Check for this role. No agencies please. Culture and Benefits: In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression, and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now
We look forward to receiving your application.
Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights.
All employees of Ingenia Communities must undergo a National Police Check.
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