Primary Support Engineer, Sap S4 Basis

Primary Support Engineer, SAP S4 BASIS - HANAAbout Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner.
The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation.
We are actively seeking a Primary Support Engineer, SAP S4 BASIS - HANA.
This is a remote position and can be based anywhere in Australia.
Position SummaryThe role of the Primary Support Engineer, SAP S4 BASIS - HANA along with PI/PO and open text is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team.
The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients who use 4.x, ECC and S4 HANA environments.
Essential Duties & Responsibilities Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technologyWork closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experienceProvide remote-based functional support & training for your specialist SAP modulesSupport client customizations, sharing implementation and best practices adviceDevelop application break fixes for critical product defectsCreate scripts to identify, analyze and correct data issuesManage one or more key assigned accounts as a technical/functional advisorProvide hands-on assistance using proprietary tools in a test environment or via remote client connectivityBe a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hoursCollaborate with team members in a virtual team environment to extend field experience to different client situationsContribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experienceEducation & Certification Bachelor Degree in Computer Science or related field or equivalent experienceSAP certification(s) preferredExperience 10+ years relevant SAP experience particularly with Basis, Middleware and Enterprise Portal Administration/2JEE/ABAP (Dual-stack), including System Administration, User Administration, Content Administration5+ years direct support of application end-users in a Corporate environment4+ years of Enterprise Portal (EP5.x, 6.x, 7.x) and NetWeaver development3+ years of SAP WAS 6.2, 6.4, ITS, EP5.x, 6.x, 7.x, NetWeaver, J2EE, Web Dynpro and iView design and developmentExperience in SAP HANA configuration, installation and administration, including HANA dB, HANA Client & HANA StudioExperience in SAP Migrations to HANA using latest tools like DMO and SUMExperience in HANA Security, HANA SLT Configuration, Suite on HANA and BW on HANA Migrations and HANA System MonitoringWorking knowledge of multiple databases (Oracle, MSQSL, MaxDB, DB2, HANA etc.
)Strong knowledge of SAP HANA SPS03/10 including hands on working experience in HANA ModelingHands on experience in using SAP BODS (Business Objects Data Services), SLT and SDA (Smart Data Access) to extract structured/unstructured data from different source systems into HANAWorking knowledge of Solution Manager and its various ALM processes such as Solution Documentation, Test Management, Change Request Management, Application incident Management, technical operations.
Landscape Transformation, Upgrade Management etc.Working knowledge of multiple operating systems (AIX, Linux, Windows etc.
)A track record of successful roles in several SAP implementation or upgrade projectsDeep working knowledge and understanding of supporting business processesAnalytical, logical problem resolution skillsKnowledge of localizations: architecture, implementation and key functionalityExpertise with SAP R/3, ECC, SAP Netweaver, SAP Knowledge Management including full life-cycle implementation experience, configuration and administration of the applicationKnowledge of maintenance/patching mechanics and SAP architectureKnowledge of transport strategy for portal content utilizing CTS+ (Enhanced Change and Transport System) or other SAP transport tools for JAVA-based development including portal content, Dynpro content and KM contentDemonstrable history solving complex problems across multiple modulesProficient in setup of Source System for BW, BEx Web in NW20004sInstallation, Configuration and Administration of NWDI (NetWeaver Development Infrastructure) and NWDS (NetWeaver Development Studio)Excellent knowledge about administering and managing SAP J2EE Web Application Server.Excellent knowledge of the tools: J2EE Visual Administration, Configtool, SDM, System Analyzer and other configuration tools in J2EE engine for portal components and applicationsPortal User Management Engine (UME) configuration with SAP R/3, LDAPsSingle Sign-On Configuration between Portal and the SAP SystemsEnabling SSL for Enterprise Portal and Knowledge Management & CollaborationConfiguring cluster installations for load balancingInstallation and configuration of Apache as the Reverse ProxyInstalled and configured TREXKnowledge in backup/recovery scheme for the portalMajor OS/DB platforms for SAP solutionsSAP Basis Components on SAP NetWeaver (AS ABAP, AS Java, BW, PI, EP) and Business SolutionsTechnical administration of BusinessObjectsTechnical administration of OpenText Archive Center and xECM for SAPSAP HANA AdministrationRCA for all kinds of problemsSAP installation, patch, upgrade, migrationPerformance analysisSecurity - User authorization, SSO, SSLStrong knowledge of key application functionality, tables and relationshipsDeep knowledge of SAP customization/extension methodologiesExcellent development skills using SAP toolsetSkills Superb trouble-shooting skills and tenacity in problem solvingPassionate focus on customer support and the ability to build long term, successful working relationships with ClientsExcellent interpersonal, presentation and communication skills – verbal & writtenAttention to detail and the ability to learn quicklyExtreme focus on Client satisfactionDemonstrated ability to work independently and as part of a teamAbility to work calmly and professionally in high pressure situationsThe ability to work remotely from a home based office in a virtual environmentDesired Qualifications The best candidates will have extensive knowledge of multiple SAP and OpenText.
For SAP modules across releases (4.x & ECC, Enterprise Portal 5.x, 6.x, & 7.x) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technologyKnowledge of SAP Industry SolutionsKnowledge of any Country Specific SolutionsA consulting backgroundExperience with localizations and global implementations #J-18808-Ljbffr