Senior Customer Success Manager
Vor 3 Tagen
Select how often (in days) to receive an alert:
Office Location: Darwin, Northern Territory, AU, 0800
Company: NEC Corporation
About the role
As a Customer Success Manager at NEC Australia, you will take on a pivotal role by leading and driving our Managed Services for a government client.
As the Customer Success Manager, you will serve as the primary liaison between the customer and NEC, overseeing the delivery and performance of IT Network Services.
You'll collaborate closely with the customer to resolve service issues and report on performance.
Your responsibilities include managing service delivery to meet contractual commitments and driving continuous improvements.
In this role, you'll ensure our IT services align with the customer's strategy, goals, and objectives, delivering them efficiently and cost-effectively.
What you'll be doing Serve as the primary point of contact for assigned customers, ensuring their ongoing success and satisfactionProactively identify and address customer needs, pain points, and growth opportunitiesCollaborate cross-functionally with implementation and IT support teams, to deliver exceptional customer experiencesProvide regular performance reporting and insights to customers and internal stakeholdersContribute to the continuous improvement of customer success processes and best practicesSkills & Experience Proven success in a customer-facing role, ideally within the Information & Communication Technology industry, supporting IT Network Infrastructure or similar environments.Exceptional communication and interpersonal skills, with the ability to build trusted relationships with stakeholders at all levels.Strong passion for delivering outstanding customer experiences and contributing to client success.Extensive experience in IT managed services or IT-focused service delivery environments.Solid background in leading, managing, and developing technical or diverse operational teams.Oversee daily IT operations and service delivery.Manage change initiatives to ensure system availability, performance, and reliability.Capable of engaging with all levels of technical and managerial staff.What's in It for You? Enjoy bonus and wellness days after six months with NEC.Access discounted health insurance through corporate partners.Take advantage of great deals on retail, entertainment, travel, vouchers, and movie tickets.Receive 14 weeks of paid parental leave.Get up to four paid volunteer days annually.Option to purchase additional leave.Free confidential counseling for employees and their immediate family through our employee assistance program.Benefit from salary sacrificing options (car leasing, superannuation, etc.
).Participate in health and wellbeing programs, and more. #J-18808-Ljbffr
-
Senior Customer Success Manager
vor 13 Stunden
Darwin, Österreich Nec Corporation VollzeitAs a Customer Success Manager at NEC Australia, you will take on a pivotal role by leading and driving our Managed Services for a government client.As the Customer Success Manager, you will serve as the primary liaison between the customer and NEC, overseeing the delivery and performance of IT Network Services.You'll collaborate closely with the customer to...
-
Senior Customer Success Manager
vor 1 Tag
Darwin, Österreich Nec VollzeitSelect how often (in days) to receive an alert: Office Location: Darwin, Northern Territory, AU, 0800 Company: NEC Corporation About the roleAs a Customer Success Manager at NEC Australia, you will take on a pivotal role by leading and driving our Managed Services for a government client. As the Customer Success Manager, you will serve as the primary liaison...
-
Senior Customer Success Manager
vor 1 Monat
Darwin, Österreich Tideri Jobbörse VollzeitManagement (Information & Communication Technology) The Senior Customer Success Manager (SCSM) serves as the primary liaison between the customer and NEC, overseeing the overall management, service delivery, and performance of each account within their assigned portfolio or region.This role is crucial for fostering customer advocacy, driving organic growth,...
-
Senior Customer Success Manager
vor 1 Monat
Darwin, Österreich Nec VollzeitManagement (Information & Communication Technology) The Senior Customer Success Manager (SCSM) serves as the primary liaison between the customer and NEC, overseeing the overall management, service delivery, and performance of each account within their assigned portfolio or region.This role is crucial for fostering customer advocacy, driving organic growth,...
-
Customer Success Manager
vor 1 Tag
Darwin, Österreich Nec VollzeitOffice Location: Darwin, Northern Territory, AU, 0800Company: NEC CorporationAbout the roleAs a Customer Success Manager at NEC Australia, you will take on a pivotal role by leading and driving our Managed Services for a government client. You will serve as the primary liaison between the customer and NEC, overseeing the delivery and performance of IT...
-
Customer Success Manager
Vor 3 Tagen
Darwin, Österreich Nec VollzeitOffice Location: Darwin, Northern Territory, AU, 0800Company: NEC CorporationAbout the roleAs a Customer Success Manager at NEC Australia, you will take on a pivotal role by leading and driving our Managed Services for a government client.You will serve as the primary liaison between the customer and NEC, overseeing the delivery and performance of IT Network...
-
Senior Project Manager
vor 1 Monat
Darwin, Österreich Sage Automation VollzeitSAGE Automation is Australia's leading independent industrial automation and control systems integrator.A recognised leader in the design, delivery and support of industrial and electrical control solutions, SAGE Automation brings the best thinking to clients across manufacturing, resources, transport, Defence, utilities and infrastructure sectors.We are...
-
Account Manager
vor 4 Wochen
Darwin, Österreich Winc VollzeitAccount & Relationship Management (Sales)Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product...
-
Senior Hseq Manager
vor 2 Wochen
Darwin, Österreich Manpower Australia VollzeitSafesearch have proudly partnered with a leading property development and construction company based in Darwin to engage a Senior HSEQ Manager - Construction.Our client offers diversity in the projects they undertake across property and land development to residential and commercial spaces, defence, health facilities, public infrastructure and private...
-
Senior Hseq Manager
Vor 6 Tagen
Darwin, Österreich Safesearch Experis VollzeitHealth, Safety & Environment (Construction)Full time$200000.00 p.a. plus Super & Car AllowanceSafesearch have proudly partnered with a leading property development and construction company based in Darwin to engage a Senior HSEQ Manager - Construction.Our client offers diversity in the projects they undertake across property and land development to...
-
Senior Hseq Manager
Vor 6 Tagen
Darwin, Österreich Safesearch Experis VollzeitHealth, Safety & Environment (Construction) Full time $200000.00 p.a.plus Super & Car Allowance Safesearch have proudly partnered with a leading property development and construction company based in Darwin to engage a Senior HSEQ Manager - Construction.Our client offers diversity in the projects they undertake across property and land development to...
-
Customer Service Manager
vor 4 Wochen
Darwin, Österreich Sportsbet VollzeitFull time Add expected salary to your profile for insights At Sportsbet, we're united behind our purpose to "Bring Excitement to Life" for our 2 million customers (and growing!). We do this by over-delivering through our commitment to fun, challenging the status quo and living our values . As part of the Flutter Group , we're a global player, but in...
-
Senior Project Manager
vor 4 Wochen
Darwin, Österreich Rps Group VollzeitRPS is seeking a qualified and experienced client-side Senior Project Manager to join our team in Alice Springs on a full-time permanent basis working on an exciting major Defence project.You will enjoy working with RPS if you are committed to a role in project management which offers you scope, autonomy, challenge, collaboration, stakeholder engagement and...
-
Senior Project Manager
vor 4 Wochen
Darwin, Österreich Rps Group VollzeitRPS is seeking a qualified and experienced client-side Senior Project Manager to join our team in Alice Springs on a full-time permanent basis working on an exciting major Defence project. You will enjoy working with RPS if you are committed to a role in project management which offers you scope, autonomy, challenge, collaboration, stakeholder engagement and...
-
Customer Service Manager
vor 1 Monat
Darwin, Österreich Sportsbet VollzeitCustomer Service ManagerAbout usAt Sportsbet, we're united behind our purpose to "Bring Excitement to Life" for our 2 million customers (and growing!).We do this by over-delivering through our commitment to fun, challenging the status quo and living our values.As part of the Flutter Group, we're a global player, but in Melbourne, Sydney and Darwin we're a...
-
Senior Program Officer
vor 4 Wochen
Darwin, Österreich Indigenous Business Australia VollzeitEmployment Type: Full-time OngoingLocation: Adelaide, Brisbane, Cairns, Canberra, Darwin, Melbourne, Perth, Sydney or TownsvilleWant to work with an organisation that drives financial inclusion and economic empowerment with Aboriginal and Torres Strait Islander people?Well, we've got just the job for you...Indigenous Business Australia (IBA) partners and...
-
Senior Program Officer
vor 3 Wochen
Darwin, Österreich Tideri Jobbörse VollzeitEmployment Type: Full-time Ongoing Location: Adelaide, Brisbane, Cairns, Canberra, Darwin, Melbourne, Perth, Sydney or Townsville Want to work with an organisation that drives financial inclusion and economic empowerment with Aboriginal and Torres Strait Islander people?Well, we've got just the job for you... Indigenous Business Australia (IBA) partners and...
-
Senior Program Officer
vor 4 Wochen
Darwin, Österreich Indigenous Business Australia VollzeitEmployment Type: Full-time OngoingLocation: Adelaide, Brisbane, Cairns, Canberra, Darwin, Melbourne, Perth, Sydney or TownsvilleWant to work with an organisation that drives financial inclusion and economic empowerment with Aboriginal and Torres Strait Islander people? Well, we've got just the job for you...Indigenous Business Australia (IBA) partners and...
-
Senior Project Manager
vor 4 Wochen
Darwin, Österreich Rps Group VollzeitRPS is seeking a qualified and experienced client-side Senior Project Manager to join our team in Alice Springs on a full-time permanent basis working on an exciting major Defence project. You will enjoy working with RPS if you are committed to a role in project management which offers you scope, autonomy, challenge, collaboration, stakeholder engagement and...
-
Senior Project Manager
vor 3 Wochen
Darwin, Österreich Rps Group VollzeitRPS is seeking a qualified and experienced client-side Senior Project Manager to join our team in Alice Springs on a full-time permanent basis working on an exciting major Defence project. You will enjoy working with RPS if you are committed to a role in project management which offers you scope, autonomy, challenge, collaboration, stakeholder engagement and...
