State Government Of Victoria, Australia | Helpline Lead
Vor 4 Tagen
Organisation: Department of Justice and Community Safety
Occupation: Customer Service/Call Centre
Reference: VG/TWOROLESDECEMBER24
At the Department of Justice and Community Safety, we're looking for people who want to make a difference.
People who take pride in their work.
People who get things done.
People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve.
We're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background.
If you think you can do the job and would be a good fit for our department, we'd love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children's rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers .
We're proud of the important work we do across Victoria.
Want to be part of it?
Utilise your Customer Service and Call Centre expertise to provide support and advice to the Victim Services Support and Reform branch.
Two Ongoing, Full-Time opportunities to work with a high-performing and passionate team in the Victorian Public Service.
About the Business Unit:
Victim Services, Support and Reform (VSSR) is part of the Police, Racing, Victims and Coordination Division of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime, including information, support and referral service for all victims of reported and unreported crimes through the Victims of Crime Helpline (Helpline).
The Helpline offers information, support and referrals and is the first step for victims of crime to access free services in Victoria.
About the Role:
The Helpline Lead's key responsibilities are to coordinate and support a team of Victim Support Workers (VSWs) who provide informed and up-to-date advice, support and information about victim services and entitlements, and referrals to other services.
Some of your duties will include:
Providing leadership, direction, and coaching to the Helpline team to achieve high-quality and timely service delivery.
Overseeing daily operations of the Helpline, ensuring efficient workflows and equitable distribution of cases among team members.
Conducting and overseeing the triage and robust assessments of family violence referrals for male victims, ensuring risks are accurately identified and prioritised.
About You:
As our ideal candidate, you will possess:
At least four (4) years of paid practice experience in the family violence sector or a specialist family violence service and with victims of crime.
Experience working with male victims of family violence is preferred but not essential.
Understanding of the Victims Support service system and associated legislation as well as the broader service system (such as legal, mental health, and housing services).
Mandatory Qualifications:
A Bachelor of Social Work or equivalent formal learning, including holding a Bachelor degree or above; or equivalent qualification.
Family violence training: Completion of the MARAM Framework, FVISS, and CISS training, with expertise in risk assessment and predominant aggressor identification.
Desirable Qualifications:
Training in cultural competence and frameworks for supporting diverse communities (e.g., First Nations, CALD, LGBTQIA+).
Mediation or conflict resolution training.
How to Apply:
Please click the Apply button on this advertisement.
Applications should include a resume and covering letter.
Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening.
FOR INTERNAL VPS EMPLOYEES:
For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform.
For all VPS employees, please apply through the JSE to be eligible to be considered for this position in the first round.
IMPORTANT INFORMATION:
CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people.
We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality.
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