Road Logistics Customer Care Specialist
Vor 2 Tagen
Join our visionary team as the next Road Logistics Customer Care Specialist in Kuehne+Nagel Australia
Your RoleWe are looking for a driven Road Logistics Customer Care Specialist to join our growing Road Logistics team, based in Melbourne.
In collaboration with various key stakeholders, you will perform the day-to-day operational tasks, attend customer sites as an implant and be the day-to-day expert on our clients.
Your ResponsibilitiesTo provide proper costing responses to rate enquiries.To ensure day to day operations run smoothly, ensuring profiles are updated into relevant systems, and that door-to-door monitoring of status is in place at every step including close coordination with endorsed carriers.To establish and strengthen operational relations with customer contact(s) through daily interactions, regular calls or visits, and proactively advising and consulting to ensure customer satisfaction.To document, resolve, analyze all complaints and then identify, share, and eliminate root causes.To ensure that shipments are profitable, highlighting any loss-making shipments to the most senior manager, obtaining prior approval before proceeding.To liaise with customers directly, resolving feedback in a manner that provides explanations, puts the customer at ease, and demonstrates that the right corrective actions are put in place to prevent a reoccurrence.Your Skills and ExperiencesWe look for potential, not only performance.
To be successful you will be open about your strengths and development needs and prepared to challenge yourself.
We value active listening, diversity of thinking, and new perspectives.
Additionally, you will have:
Strong understanding of operational activities and systems.Prior experience in a similar role and/or industry is highly desirable.Ability to communicate effectively to internal and external stakeholders.Strong analytical and problem-solving skills, along with the ability to work under pressure with great time management.Demonstrable tenacity, a strong desire to help our customers and provide great service.Good Reasons to JoinWe offer flexible working arrangements to our employees, which allows you to skip the commute and work from home two days per week and choose the hours you work to suit you.We will help you to achieve your goals with continuous professional development and regular career progression discussions.
Emphasis is placed on our annual Individual Development Plans and is supported with both internal and external training opportunities.
If you are looking for a career, not just a job, then you are in the right place.We seek to make a difference today, for the people of tomorrow.
Our Net Zero Carbon initiatives aim to achieve carbon neutrality for our sea freight shipments by 2030.
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