Customer Service Representatives
Vor 4 Tagen
Work/life balance, Full time and Part time available Banking experience not required, excellent training provided Create great customer experiences with a community focused bank Career pathways available Join IMB as a part-time or full time Customer Service Representative where you will be providing exceptional customer service and support to our valued members over the phone, in person and online.
With a focus on building strong relationships, you will assist members with a wide range of banking transactions and enquiries, helping them achieve their financial goals.
The Role Having conversations and interactions with members via all channels, assisting them with their banking and insurance needs and enquiries Exploring new opportunities to find the right financial solutions that may improve their position Using various technologies, systems and digital platforms, cash handling and balancing Working with your Manager and team to collectively achieve the branch goals and objectives Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carryout out administrative duties.
The Person Experience in sales and service, preferably in retail, banking or hospitality industries Cash handling experience and an accurate eye for detail A learning mindset and ambition to build a career in the banking industry An aptitude for technology and proficient in MS Office programs/apps Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements A genuine desire to help people, work directly with customers as well as work with and support a team The willingness to travel to branches within the region as required for training or staff relief purposes.
The IMB IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking.
IMB's purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years.
An award winning and growing organisation, we've donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.
At IMB, we are dedicated to providing our people with a supportive and rewarding work environment and we offer a range of benefits including: A supportive culture that actively promotes inclusion and the wellbeing of our employees Competitive remuneration Wellbeing days Product concessions Paid parental leave Purchased leave options Study assistance Corporate uniform Genuine investment in your learning and professional growth.
To apply, follow the prompts.
Applications close December 1, 2024.
For further information contact Rachael Cull, Regional Business Support Manager - ******.
Please note that email applications are unable to accepted.
Code: #1
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