Crown Equipment | Service Manager
vor 4 Wochen
Team Leaders/Supervisors (Manufacturing, Transport & Logistics)
Full time
Due to an internal move, we are looking for a Service Manager to join our team.
In this role you will play a pivotal role in overseeing the performance of our service department and ensuring that customer expectations are consistently met.
You will lead a team of dedicated technicians and service personnel while managing resources to deliver excellent service.
Reporting directly to the Branch Manager, you will be integral to the continued success and growth of our business.
About the Role In this role you will oversee the performance of our service department and ensure that customer expectations are consistently met.
You will lead a team of dedicated technicians and service personnel while managing resources to deliver excellent service.
Requirements Responsibilities & Duties
Oversee the daily operations of the service department while ensuring compliance with company policies and procedures.
Develop, implement, and monitor KPI metrics to measure service performance and customer satisfaction.
Manage and mentor service staff, providing ongoing training and support to enhance their skills.
Maintain strong relationships with customers to understand their needs and ensure they receive quality service.
Analyze service reports and performance metrics to identify trends and areas for improvement.
Assist in developing budgets and forecasts for service operations.
Skills & Experience
We are looking for an experienced Service Manager who excels in a leadership role and has a proven track record in service management within the Materials Handling or related industries.
The ideal candidate will possess:
Strong leadership skills with a focus on team development and empowerment.
Proven ability to enhance customer satisfaction and deliver on service commitments.
Excellent communication and interpersonal skills to effectively engage with clients and staff.
Solid understanding of financial principles, budgeting, and resource management.
Experience in managing multiple priorities in a fast-paced environment.
Benefits What sets us apart?
A benefits program which gives you access to discounts and cashback from over 400+ retailers nationwide.
Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
Corporate Rates for Private Health Insurance.
An inclusive working environment.
An Employee Assistance Program for confidential counselling with chat, phone and face-to-face counselling options.
The Company
Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market.
The Company has operations in all Australian States and territories as well as many regional locations.
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