Sales Support Representative

vor 17 Stunden

Central Coast, Österreich And Medisca Inc. Vollzeit

Job Category: Sales / Business DevelopmentRequisition Number: SALES001779Posted: December 6, 2024Full-TimeRemoteLocationsFlorida, USADescriptionMedisca is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation.
Backed by 30+ years and a strong foundation in pharmaceutical compounding, Medisca is a business-to-business company that delivers comprehensive offerings by providing value, consistency, responsiveness, and loyalty.
From pharmaceutical compounding products and services to supply chain solutions, mixing technology manufacturing, analytical testing, IP licensing, to education services and more – Medisca delivers extensive solutions that leverage a strong network of partners committed to deeply caring about people.
As Partners in Wellness, Medisca offers an unfailing devotion to improving lives, across a multitude of needs and across a multitude of people.The Sales Support Specialist role is to enable the alignment of Sales Support resources in North America, working alongside Sales Managers and the various support departments at Medisca to continuously improve the customer experience and underpin the growth and development of Sales Support Representatives.
Additionally, the Sales Support Specialist will identify gaps and increase productivity through reducing processes.The role is based in FloridaHours: 9:00 am - 6:00 pm EST (Monday - Thursday), 9:00 - 4:45 pm EST (Friday)The opportunityMonitoringMonitor customer cases in CRMResolve overdue casesDistribute and delegate tasks in absence of Territory Sales ManagerEnsure service level timing and overall efficiencyIdentify and overcome process challengesSales Support Call Quality AssuranceDevelop and conduct call evaluationsEnsure call quality and coverageMonitor emails flow to ensure customer satisfactionKeep track of the key industry trendsSupport SSR in taking Client calls when neededSpeak with Clients to keep a pulse on their needsTraining and Coaching Sales Support Representatives (SSRs) and new sales team membersDevelop and maintain Standard Operating Procedures (SOPs)Develop training plan in conjunction with training departmentDevelop and maintain training materialsTrain new SSRs and sales team members (AE's and BDEs) on Medisca processes, Creatio, RMAs, Credits and etc…Coach, reward and recognize the teamConduct weekly meetings with sales support teamsBi-weekly check-ins with Sales ManagersSkills, knowledge and abilitiesMinimum College degree.
Psychology/science background is considered an assetAt least 5 years of customer service experienceExperience working in a call center and/or a pharmacy is considered an assetKnowledge of the Microsoft Office suite (Word, Outlook, Teams, and Excel) requiredCreate and format documents, presentations, and spreadsheets using Microsoft Office applications (Word, Excel, PowerPoint)Excellent communication skills in English (oral & written) are requiredKnowledge of Spanish is an assetExcellent organizational skills and attention to detailStrong problem-solving skillsHigh level of adaptabilityAbility to work in a fast-paced environment and to manage stress effectivelyWhat's in it for you…Balance Your Life – PTO, vacation policy, and paid statutory holidaysInvest in your health – Group Benefit plan and health savings accountYour Future is Bright – Opportunities to learn and grow within MediscaSave for your Future – 401k plan retirementHelp us grow – Employee Referral ProgramWe like to have fun – company events throughout the yearFull-time positions - 40-hour work weekWe thank all applicants for their interest; however, only candidates to be interviewed will be contacted.#J-18808-Ljbffr

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