Customer Banking Specialist
vor 1 Monat
Customer Banking Specialist - CobarCommonwealth Bank of Australia, Sydney, Australia
We are seeking two enthusiastic customer service professionals to join our Cobar Branch team for a permanent part-time position.
Please note that rosters are predetermined.
This roster is in rotation weekly.
Before applying, please ensure you are available to cover the following roster:
Position 1:15 hours per weekMonday: 8.45am - 5.00pmTuesday: 8.45am - 5.00pmPosition 2:23 hours per weekWednesday: 8.30am - 5.00pmThursday: 8.45am - 5.00pmFriday: 8.30am - 5.00pmYou will be joining one of our Multi-Channel Branches
What is a Multi-Channel Branch?Between 9:30-1pm: Our Retail Branch services customers in the community face-to-face with their everyday banking needs, enquiries & transactions.After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.See yourself in our teamAs the Customer Banking Specialist in our Cobar Branch, you'll:
Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.Support customers with enquiries, maintenance on accounts and process applications for credit products.Complete Financial Health Checks to assess customers' financial needs and identify any changes.Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.We're interested in hearing from people who have:Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.Excellent communication skills & the ability to articulate financial terms in a clear way.The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.If this role matches your experience and career goals, apply today
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.
We're keen to support you with the next step in your career.
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Advertising End Date: 20/10/2024
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