Customer Service Officer
vor 2 Wochen
Resources (Organisation site)Resources Engagement Assessment & Compliance Hub; Georesources Delivery; Georesources; Mount Isa
Discover a purpose-driven career with Natural Resources and Mines, Manufacturing and Regional and Rural Development.
Unleash your potential and #MakeADifference
You will deliver high quality customer service to the Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development internal and external customers.
You will also be expected to provide support to the Engagement and Compliance unit of the Georesources Division, as well as perform a range of administrative services specific to the Mount Isa centre.
About us:The Department of Natural Resources, Mines, Manufacturing, and Regional Development drives sustainable growth and prosperity.
We steward the state's natural resources through the productive and responsible management of the state's land, mineral, and energy resources ensuring all Queenslanders benefit.
We foster innovation and technology in manufacturing, boosting productivity and competitiveness.
We strengthen regional and rural economies by supporting job creation, diversification, and infrastructure development, collaborating closely with local communities to address their unique needs.
About the role: In this role you will: Be the first point of contact for customers (external and internal) for departmental products and services through various channels (face-to-face, phone and email) and respond to customer enquiries in a timely manner.Assist customers to identify and select the right departmental products and services to meet their needs by providing information and explaining these products and services.Administer monetary transactions for customers' purchases of departmental products and services in accordance with procedures, financial management practices and related departmental policies.Undertake record management tasks: enter data, check data entries for accuracy, and search departmental databases and spreadsheets and populate templated letters in Word for customer correspondence.Follow direction and/or work instructions in desktop manuals when responding to customers' enquiries and seek guidance for and/or escalate atypical customer requests in a timely manner.Acquire and maintain knowledge of administrative functions, legislation, policies and procedures and apply this knowledge to undertake role responsibilities.Participate as an active team member by attending scheduled training and regular meetings with supervisor and/or Manager and referring customer feedback to more senior officers.Be self-motivated to achieve goals, with a focus on professionalism and quality.Maintain a high level of confidentiality.Undertake other duties for the Engagement and Compliance team and/or the Mount Isa office as directed and required.Why join us?We are committed to being a workplace that focuses on people.
This is about building resilience, encouraging innovation, and understanding that learning is a journey that never ends.
We promote a safe, inclusive and respectful place to work where all staff feel valued.
We are a mobile, flexible, and agile workforce.
We live by our guiding principles - proactive, courageous, pragmatic, collaborate, resilient and respectful - underpinned by the Queensland public service values.
What we offer?• Competitive superannuation and salary sacrificing options.• Flexible working options that encourage a healthy work-life balance.• A variety of fantastic leave provisions, supported across the broader Queensland public sector.• Rewarding professional career development and training opportunities.• Relocation assistance and provisions.• Have visible impact in your community, and directly contribute to making good jobs, better services and a great lifestyle for all Queenslanders.
Work in an inclusive work culture while making an impactful difference for all Queenslanders.
To know more about the benefits of working with the Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development click here:about-us/careers
Applications to remain current for 12 months. Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
This is a part-time position - The salary above is based on 24 hours per fortnight however the hours for this position are negotiable.
Please ensure you download all attachments and follow the instructions on how to apply.
DocumentsBefore applying for this vacancy please ensure you read the documents below.
KeywordPlease use * for wildcard searches.Search exact phraseCheck to search for the exact phrase.
Uncheck to return jobs that contain any of the keywords.LocationHold down the control (Ctrl) button and use your computer mouse to select multiple options.Occupational groupHold down the control (Ctrl) button and use your computer mouse to select multiple options.We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity, including making any reasonable adjustments to support you through the recruitment process.
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