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Archer - Senior Advisor Sales Operations
Job Category : Sales Operations
Requisition Number : ARCHE001839
Posted : July 29, 2024
Employment Type : Full-Time
Location : Remote - Australia
About Archer : Archer is a leading provider of integrated risk management (IRM) solutions that enable customers to improve strategic decision-making and operational resilience with a modern technology platform that supports qualitative and quantitative analysis driven by both business and IT impacts.
As true pioneers in GRC software, Archer remains solely dedicated to helping customers manage risk and compliance domains, from traditional operational risk to emerging issues such as ESG.
With over 20 years in the risk management industry, the Archer customer base represents one of the largest pure risk management communities globally, with more than 1,200 customers including more than 50% of the Fortune 500.

Responsibilities :
Support sales organization through customer, operational and business support.
Serve as primary interface between sales and other operational functions developing sales processes and procedures relating to online / offline order administration, order fulfillment, and communication.
Evaluate and implement improvements to sales programs and processes including: anticipating demands, account management, leads, planning and prioritization, closing strategies, pricing and margin strategies, sales automation, tools, and reporting programs.
Provide pre-sales and/or post-sales operational support.
Manage order fulfillment.
Research customer or order problems, and deliver solutions working cross-functionally to resolve.
Liaise between the customer/partner and sales organization.
Focus on delivering a positive customer or partner experience.
Facilitate product and sales information flow.
Drive sales operations process improvements.
Serve as interface for order status and handle order escalation and SKU management.
May serve as primary interfaces with other internal functions, based on BU and/or regional requirements.
May be responsible for influencing sales behavior and capabilities.
Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at Archer are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws.
Archer will not tolerate discrimination or harassment based on any of these characteristics.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.

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