Customer Solutions Specialist
vor 3 Wochen
Job Title: Customer Solutions Specialist
Job Description:
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
This position provides customer service support and resolution of routine problems regarding the client's products or services.
We are currently looking for Customer Service Advisors to join our team who will be representing an exciting new client, a State Based Government Contract based in Brisbane providing support to everyday Australians.
Join our voice and webchat team as a Customer Solutions Specialist, representing our esteemed Government client.
As representatives of the client, we want to ensure seamless customer interactions by providing a positive, professional, and personalised customer experience.
Key Role Details:
Start date of 15th of April Hourly rate of $24.87 + Super Full time and part time roles available 2 weeks full time training Centrally located in the heart of Brisbane, 100 metres from Central Station 24/7 rotating roster (Penalty rates paid for after hours and weekend work) Role Duties:
Handle inbound enquiries via phone and webchat to assess customer needs, requirements, entitlements, and obligations, utilising client provided resources and internal guidelines Assist customers to access, navigate, and understand digital services.
Handle and escalate service disruptions Conduct follow-up calls with customers to provide assistance as needed.
Take a proactive approach to solving customer enquiries at first point of contact Skills & Abilities:
Excellent written and verbal communication skills Strong attention to detail Proactive problem solving skills Confident and capable in using computers and systems Thrive in a fast-paced environment A positive attitude and a passion for delivering outstanding customer service What's in it for you?
Career stability and development - permanent opportunity with a global company, 80% of our frontline managers are promoted from within the business
Engaging and comprehensive paid training Creating and shaping an exciting new account A diverse and inclusive work environment Concentrix + Webhelp calendar of events Fantastic amenities: Shared employee space with Chill Out Zone, Table Tennis and PlayStation, Onsite 7-11, free barista-style coffee and fruit baskets delivered weekly If you are excited to take on a new challenge and join an exciting new team that is creating game-changing journeys for employees and customers, APPLY NOW
*Applicants must be at least 18 years of age and pass a police check and other pre-employment checks*
Concentrix + Webhelp is an equal opportunity employer.
Being an equal opportunity employer means that Concentrix + Webhelp provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.
Location: AUS Brisbane - 288 Edward Street
Language Requirements:
Time Type: Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
#J-18808-Ljbffr
-
Customer Service Representative Ii
vor 2 Monaten
Brisbane, Österreich Customer Labs VollzeitSelect how often (in days) to receive an alert:Title: Customer Service Representative IIRequisition Id: 9440Job Function: Field Services OperationsCareer Area: OperationsAbout Us:At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health.This includes working to create a more sustainable, shared...
-
Radiology Solutions Specialist
vor 2 Monaten
Brisbane, Österreich Bayer Australia Limited VollzeitAt Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all, Hunger for none' is no longer a dream, but a real possibility.We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and...
-
Construction Partner Solutions Specialist
vor 1 Monat
Brisbane, Österreich Autodesk VollzeitJob Requisition ID #24WD81481Position OverviewAutodesk is seeking a Partner Solutions Specialist to spearhead the sales strategy for expanding our Autodesk Construction Cloud through our partner ecosystem in Australia and New Zealand.This role is pivotal in driving sales revenue and market development for our key construction products through our partner...
-
Customer Service Specialist
vor 1 Monat
Brisbane, Österreich Bluescope Distribution Pty VollzeitBlueScope is an Australian-born global success story spanning 15 countries.Our team of over 16,500 people is our strength and we want our people to be safe, successful and well.We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future.We're proud of brands like COLORBOND steel that...
-
Customer Service Specialist
vor 1 Monat
Brisbane, Österreich Bluescope Distribution Pty VollzeitBlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands like COLORBOND steel that...
-
Customer Banking Specialist
vor 1 Monat
Brisbane, Österreich Commonwealth Bank Of Australia VollzeitCustomer Banking Specialist - Atherton We are a customer and community focused network of branch colleaguesTogether we can create brilliant customer experiences that matter Please note that rosters are predetermined.Before applying please ensure you are available to cover the following roster 20 hours per week: Monday - Friday 9.30am - 1.30pm Please note...
-
Customer Banking Specialist Earlville | Brisbane, Au
vor 4 Wochen
Brisbane, Österreich Efinancialcareers Ltd. VollzeitCustomer Banking Specialist EarlvilleCommonwealth Bank of Australia Brisbane, AustraliaThorough training program to kickstart your banking careerAccess to extensive employee benefits & discountsBe part of a collaborative and high-performing culture2 x 12month Customer Banking Specialist Opportunities:Position 25 hours: Monday to Friday 9:30 - 1:30pmPosition...
-
Customer Claims Specialist
vor 1 Monat
Brisbane, Österreich Cover-More Group VollzeitJob Category: Call Centre and Customer ServiceJob DescriptionAre you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day.We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong.We are committed to providing reliable, fast, flexible and bespoke...
-
Customer Claims Specialist
vor 1 Monat
Brisbane, Österreich Cover-More VollzeitDescription: Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day.We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong.We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many...
-
Customer Support Specialist
vor 1 Monat
Brisbane, Österreich Emesent VollzeitOur mission to be bold and impactful!Join our dynamic team as a Customer Support Specialist and play a crucial role in showcasing our state-of-the-art technology. This is a golden opportunity to be part of a vibrant and high-performing team within a company that's at the forefront of technological innovation.How you'll contributeAs a key member of our...
-
Customer Support Specialist
vor 1 Monat
Brisbane, Österreich Emesent VollzeitOur mission to be bold and impactful! Join our dynamic team as a Customer Support Specialist and play a crucial role in showcasing our state-of-the-art technology.This is a golden opportunity to be part of a vibrant and high-performing team within a company that's at the forefront of technological innovation.How you'll contribute As a key member of our...
-
Customer Banking Specialist Goodna
vor 2 Wochen
Brisbane, Österreich Commonwealth Bank VollzeitThorough training program to kickstart your banking careerAccess to extensive employee benefits & discountsBe part of a collaborative and high-performing culture25hrs per week: Monday to Friday 11 -4pmDo work that mattersAs the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million...
-
Customer Banking Specialist Earlville | Brisbane, Au
vor 4 Wochen
Brisbane, Österreich Efinancialcareers Ltd. VollzeitCustomer Banking Specialist EarlvilleCommonwealth Bank of Australia Brisbane, AustraliaThorough training program to kickstart your banking careerAccess to extensive employee benefits & discountsBe part of a collaborative and high-performing culture 2 x 12month Customer Banking Specialist Opportunities: Position 25 hours: Monday to Friday 9:30 -...
-
Customer Banking Specialist Earlville | Brisbane, Au
vor 4 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitCustomer Banking Specialist Earlville Commonwealth Bank of Australia Brisbane, AustraliaThorough training program to kickstart your banking career Access to extensive employee benefits & discounts Be part of a collaborative and high-performing culture 2 x 12month Customer Banking Specialist Opportunities:Position 25 hours: Monday to Friday 9:30 - 1:30pm...
-
Customer Claims Specialist
vor 1 Monat
Brisbane, Österreich Cover-More VollzeitDescription: Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day.We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong.We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many...
-
Customer Support Specialist
vor 1 Monat
Brisbane, Österreich Tideri Jobbörse VollzeitOur mission to be bold and impactful!Join our dynamic team as a Customer Support Specialist and play a crucial role in showcasing our state-of-the-art technology.This is a golden opportunity to be part of a vibrant and high-performing team within a company that's at the forefront of technological innovation.How you'll contribute As a key member of our...
-
Brisbane, Österreich Efinancialcareers Ltd. VollzeitCustomer Banking Specialist Smithfield Commonwealth Bank of Australia, Brisbane, Australia Thorough training program to kickstart your banking careerAccess to extensive employee benefits & discountsBe part of a collaborative and high-performing culture 2x 12-month Customer Banking Specialist Opportunities: Position 10 hours: Tuesday & Wednesday 9 -...
-
Customer Banking Specialist Mount Pleasant
vor 4 Wochen
Brisbane, Österreich Commonwealth Bank Of Australia VollzeitCustomer Banking Specialist - Mount PleasantThorough training program to kickstart your banking career Access to extensive employee benefits & discounts Be part of a collaborative and high-performing culture Please note: fixed term contract opportunity from the 6th January 2025 until the 19th Dec 202528 hours per week: Monday & Thursday 8:30 - 4pm, Tuesday &...
-
Customer Banking Specialist Mount Pleasant
vor 4 Wochen
Brisbane, Österreich Commonwealth Bank Of Australia VollzeitCustomer Banking Specialist - Mount PleasantThorough training program to kickstart your banking careerAccess to extensive employee benefits & discountsBe part of a collaborative and high-performing culturePlease note: fixed term contract opportunity from the 6th January 2025 until the 19th Dec 202528 hours per week:Monday & Thursday 8:30 - 4pm, Tuesday &...
-
Brisbane, Österreich Efinancialcareers Ltd. VollzeitCustomer Banking Specialist MorayfieldCommonwealth Bank of Australia, Brisbane, AustraliaThorough training program to kickstart your banking careerAccess to extensive employee benefits & discountsBe part of a collaborative and high-performing culturePlease note that rosters are predetermined. Before applying please ensure you are available to cover the...
