Euc Sme

Infosys
EUC SME
Transforming Enterprises To Become A Thriving Live Enterprise.
AI-Powered.
Digital Agility At Scale.
Always-On Learning
Why Infosys
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Infosys is a global leader in next-generation digital services and consulting.
We enable clients in more than 50 countries to navigate their digital transformation.
With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
About the role

Roles and Responsibilities:* **
Provide SME and infrastructure consultancy and managed services support to our clients.
Provide input to the design of
End User based solutions as a recognized subject matter expert.
Deliver end user services and support devices used by end users for the client
Remote desktop support using Microsoft / Relevant tools for providing desktop support
SOE image build, modify and rollout as required
Security patching for Desktops/Laptops using Microsoft tools, ensure the vulnerabilities are remediated timely
Application packaging using SCCM or equivalent tools and rollout of packages
Proactive management of ticketing queues to ensure SLA achievement for Incidents, Requests and

Problems

Skill / Competencies / Experience:
ESSENTIAL

Strong knowledge of End User Computing with a minimum 5 Yrs of experience in EUC Managed Services.
Hands on experience Microsoft End user products and services
Exposure to MS Azure, Active Directory, MS Office (O365) suite – Exchange On Prem/Online, MS Teams, Share Point, OneDrive, DLP, SCCM / Intune.
End user devices and peripherals support Laptops, Desktop, Printers, RF Scanners and POS devices.
End point protection and patching
IT service management handling various priorities of incidents, service requests and changes.
Experience in application packaging.
Good knowledge of technology landscape to be able to guide team.
Tertiary Qualification in IT / Computer Science / related discipline.
PREFERRED

Understanding of common infrastructure technologies.
(Including but not limited to Windows Server and VmWare).
Strong communication skills, both written and verbal.
Highly motivated self-driven with a positive attitude.
ADDITIONAL

Excellent customer facing skills
Strong attention to detail and outstanding analytical and problem-solving skills.
What you'll be responsible for

Backend application development
Develop, test, and maintain software applications

Frontend Application Development
Develop, test, and maintain the user-side elements of a website or app

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Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights

Skills you'll need

Collaboration
Works with others by being open, clear in communication and listening to achieve goals

Results orientation
Focuses on outcomes and the steps it takes to achieve them

Problem solving
Identifies problems and develops logical solutions that address the problems