Customer Service Representative | Lytton, Qld
vor 18 Stunden
Coogee Chemicals is an innovative and highly successful private company pursuing growth through the supply of industrial, agricultural and mineral processing chemicals to the Australian and international markets.
Our expansive operations in Western Australia, Queensland, New South Wales and Victoria provide numerous products and services, including chemical manufacturing, tank terminals and transport, to a variety of clients across the region.
Why join Coogee The people within our team come from different walks of life offering a wealth of knowledge and operational experience.
Our team is dedicated and passionate to deliver results and provide optimal manufacturing and terminal operations within Australia.
We have employees who have been with Coogee for over 10, 15 and 20 years, so we must be doing something right
What we offer Competitive annual salary and financial incentivesCompany Superannuation including Income ProtectionCompany Paid Parental Leave - 12-weeks paid parental leaveAnnual fitness reimbursementMid-year events and annual Christmas partiesFree annual flu vaccinations and skin checksEmployee Assistance Program (EAP)Secure permanent employment with an essential services business with over 50 years of experienceThe position: As a Customer Service Representative, you will join a small, friendly and collaborative team responsible for all general customer service assistance to our Queensland and New South Wales customer base.
Tasks include: Provide customer service to our existing customer baseAssist customers with their order placement and enquiriesProcessing orders via phone and emailAnswering inbound callsCompleting daily call cycle to regular customer baseContact customers via phone and email regarding orders and deliveries (e.g.
customer queries; delivery allocations; proof of delivery)Completing orders via our data system for our Accounts department to invoiceEnsuring a high level of accuracy in data entry, customer records and delivery informationLiaise with internal and external stakeholders to optimise serviceAssist with all general office duties to ensure efficiencyWork autonomously and as a part of a small committed teamThe successful candidate: Previous experience in an office-based customer service roleThe ability to build long-term internal and external relationshipsGood levels of computer and administrative skills with proficiency in Microsoft Office.Highly organised with attention to detailA positive and friendly demeanor with an excellent phone mannerExperience working in a fast-paced environment with time-sensitive deadlinesAbility to prioritise work with excellent time management skillsProactive, can-do attitude with a willingness to learn and progress skillsExperience in data management systems (highly desirable however training will be provided)For the right candidate, this is an exciting opportunity to join a secure, well-established and successful business which provides significant career development prospects.
To submit your application please do so by clicking the "Apply for this job" link and submitting your current resume and cover letter outlining how you meet the above criteria.
Applications close on Friday, 6 December 2024.
However, shortlisting will commence immediately.
To apply for this position, you must have the legal right to live and work in Australia.
Coogee is an equal opportunity employer.
We support diversity in our workforce and we have fitness for work policies in place at all of our sites.
Please be aware that applicants may be required to provide a National Police Certificate (Australia-wide Criminal History) prior to commencement in this role.
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