Aps3 Participant Support Officer Berwick
vor 3 Wochen
About the Role: 12-month contract with potential beyond for an APS3 Participant Support Officer to join the Complex Supports Needs Branch of a Large federal agency currently undertaking several major Service Delivery initiatives.
12 Month initial hourly rate contract, paying $37.36 hourly + Superannuation.
Based in Berwick requiring 5 days on site per week.
Key Duties: Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
Managing the team shared email inbox, appointments and telephone enquiries.
Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
Undertaking research and investigation activities and preparing associated reports and correspondence.
Undertaking a range of data entry activities and ensuring follow up is completed.
Receiving and recording complaints and other feedback in the Business systems.
Key skills required for role/s: Written and verbal communication MS Office Strong coordination skills Prior Reception experience Disability or government background advantageous Eligibility/Other Requirements: The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
How to Apply: To apply for this opportunity, please submit your application to Sam at Talent International by clicking the "APPLY NOW" button.
Alternatively, you can email ****** for further information.
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