Service Delivery Officer – Aps 2
vor 6 Stunden
Frontline Resource Management, Frontline Operations Various locations in NSW, QLD, SA, TAS, VIC & WA Casual (Irregular/Intermittent) Are you client focussed?
Our clients matter to us, and we're looking for individuals who will make a difference for those who need our help.
As a Service Delivery Officer , you'll resolve queries and interact with the community through multiple communication channels including phone, paper, webchat, email and online portals.
Your work will involve extensive client contact in a scheduled, contact-centre environment.
You should be flexible and prepared to learn new skills to adapt to our changing work and the changing needs of our clients.
Our ideal candidate has : knowledge in using technology to communicate and store information practical experience and commitment to providing quality client service experience in a fast-paced client contact environment strong communication skills.
We embrace the strength of diversity – through our people and the experiences they bring with them.
We provide reasonable adjustments to support candidates with disability to participate in our recruitment processes and encourage people with disability and Aboriginal and Torres Strait Islander peoples to apply.
About the area Frontline Operations assists clients in navigating tax and superannuation systems to manage their payment and lodgment obligations.
This may involve helping them with phone enquiries or supporting them in resolving problems through digital channels.
You'll be part of a team that works in a scheduled telephony environment and contributes to the great work we do here at the ATO.
For further insights into the role, we are holding online information sessions on the following dates: Information session 11pm (AEDT) Wednesday 8 January 2025Information session 21pm (AEDT) Tuesday 14 January 2025 Register your interest to attend.
Our offer Our casual opportunities range from APS1 to APS3 however most of our casual opportunities are at an APS2 level.
We offer a flexible environment across a range of shift times.
As an APS 2 casual employee, you can be paid from $40.26 per hour (plus 15.4% superannuation) for the hours you work.
Our recruitment process Click the Begin button to submit your application by: 11:00pm AEDT Monday 20 January 2025 .
You can preview the application form first to find out more.
If you need adjustments including alternate formats or assistance to participate in the recruitment process let us know when you complete the application form or get in touch with the contact officer listed below.
Your written application should include a tailored 2-page resume outlining your skills, knowledge and experience against the role description and our ideal candidate information above.
Shortlisted candidates will be invited to join an in-person group assessment activity.
If you are found suitable, you'll be placed in a merit pool for this role.
You could then be offered this position or a similar vacancy if one becomes available.
The merit pool is valid for 18 months from the date the role was advertised.
To find out more visit Our recruitment process.
You'll need to agree to pre-engagement integrity checks.
We may conduct further integrity checks throughout your employment.
RecruitAbility applies to this role.
Need more help If you have questions about this role or recruitment process, including requests for adjustments, email ******.
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