Technical Support Officer – Security Electronic Industry
Vor 7 Tagen
TECHNICAL SUPPORT OFFICER – Security Electronic Industry Full TimeMelbourne, VicThe Company Join a dynamic and supportive team in a fast-growing and successful Australian-owned and operated wholesale provider company that values and rewards your contribution.
We have gone from strength to strength over our six-year history due to our focus on customer service and ensuring we are partnered with the best global vendors to offer the most flexible technology.
We are experiencing rapid growth in the Electronic Security products and offer a great opportunity for an experienced Technical Support Officer who is passionate about providing support and problem-solving with CCTV, Alarms, Intercom, and Home Automation systems.
What the role expects from you Respond to all customer phone enquiries promptly, courteously, and efficiently.Preparation and configuration of hardware for security installations.Assist with the coordination of onsite works to rectify issues.Maintain detailed documentation in a timely and comprehensive manner.Other general administration activities including maintaining client records and files.Log and categorize interactions from customers via phone, internet, email, or authorized means using a standard Service Management tool and maintain records of all calls.Assist customers and be responsive to their needs.Actively keep customers informed of the progress of their requests for service or support.Understand and adhere to Service Level Agreements.Work as a member of a team that provides high-quality service, is self-motivated, proactive, cooperative, driven, effective, and maintains interpersonal relationships.About The Opportunity Experience in the Security Industry is an advantage but not necessary - we are looking for someone with the right attitude and transferable skills.Working knowledge of security equipment products like CCTV, Intercom, Alarm, and Home Automation Systems.Excellent customer service and communication skills.Excellent problem-solving and troubleshooting skills.Good ability to multi-task/work under pressure to meet deadlines.Personal initiative and ability to thrive in a fast-moving environment.Willingness to provide occasional after-hours/weekend support.Build strong technical skills around the Security solutions and a good understanding of other adjacent products and services to enhance cross-sell opportunities.Familiarity with Electronic Devices and Networking is an advantage.Why apply? Competitive Salary.Continual ongoing support and training provided for career opportunities.Company Profit share.Please submit your resume or alternatively for additional information contact
Dan Rose on for a confidential discussion.
Job Type: Full-time
Pay: From $50,000.00 per year
Schedule:
8 hour shift.Application Question(s):
How many years of experience do you have in the security industry?Do you have any experience in security equipment products like CCTV, Intercom, Alarm, and Home Automation Systems?Work Authorisation:
Australia (Preferred).Work Location: In person.
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