Boutique Manager
Vor 7 Tagen
Management - Store (Retail & Consumer Products)
Full time
ABOUT TAG Heuer
TAG Heuer: the Swiss Avant-Garde watchmaker since 1860.
Avant-garde is our culture and philosophy.
Our unique heritage is built on a disruptive mindset, an innovative approach, and a cool and free-minded spirit to think ahead and establish records.
The TAG Heuer watches and chronographs are an authentic concentration of innovation, design, and engineering for bold, self-confident people who are connected to the future.
ABOUT THE OPPORTUNITY
If you like challenges, out-of-the-box thinking, and teamwork, there is a rare and unique opportunity for you as we are currently seeking a high-performing Boutique Manager to lead our TAG Heuer Boutique in Pacific Fair.
Reporting to the National Retail Director, the successful candidate will act as brand ambassador for our boutique in Pacific Fair.
With passion and proven experience, you will drive your strategic vision and direct the team in providing an iconic customer-service experience, ensuring maximum profitability.
KEY RESPONSIBILITIES
In addition to maximising sales opportunities and developing potential clients, you will:
Oversee the development of all team members, ensuring exceptional results while maintaining operational excellence.
Responsible for achieving sales goals by training, motivating, mentoring, and providing feedback to the team.
Provide all team members with the necessary tools to perform their job: training, merchandising, display, incentives, catalogue, and product assortments.
Responsible for the operational management of the boutique – including health & safety, housekeeping standards, security, facilities, legal, and back office operations.
Account for stock security, ensuring stock takes are carried out efficiently following company guidelines and that investigations are conducted to guarantee accurate results under company targets.
Work cross-functionally with Commercial, Marketing, Human Resources, and Finance teams to ensure strong retail performance across the boutique.
Manage customer complaints.
Lead, develop, and inspire the team to align with company and brand objectives.
Create strong morale and spirit within the team.
Support in the management of performance management, motivation, training, recruitment, and career development.
Suggest incentive schemes to motivate the team.
SKILLS AND EXPERIENCES
At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-oriented, and who balance well the 'think' and 'do'.
While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma
To be successful in this position, you will possess the following:
Minimum 4 years' solid experience in retail operations at managerial level with a successful track record in sales and service excellence, preferably from the high-end luxury retail industry and managing people.
Entrepreneurial mindset with business acumen and strong negotiation skills.
Good communication and problem-solving skills.
Organized and detail-oriented.
Excellent leadership skills.
Good knowledge and skills of MS Word, Excel, and PowerPoint.
If this sounds like you and you are up for a challenge to progress in your career, click on the 'apply' now button.
Attractive benefits, incentives, and commission schemes to make your role more exciting
TAG Heuer is an equal opportunity employer.
We are committed to providing a culture that is diverse, inclusive, and respects and celebrates our differences.
All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status, or disability status.
Due to a high volume of interest, only shortlisted applicants will be contacted.
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