Customer Care Representative
Vor 3 Tagen
Customer Care Representative - ARH Essendon FieldsEmployment Type: Casual
Are you a people person, animal obsessed and thrive in a fast-paced environment?
Combine your skills with your passion by joining the team at Animal Referral Hospital Essendon Fields
ARH Essendon Fields is a 24 hour multi-disciplinary specialist and emergency veterinary hospital located 8 km north-west of Melbourne's central business district.
Our team of exceptional veterinarians, nurses, and support staff are committed to providing the highest quality emergency, medicine, surgical, oncology, ophthalmology and diagnostic animal services to the pet owners of Melbourne.
We are looking for a friendly face to join the team as a Casual Customer Care Representative As part of the Customer Care team your duties will include: Greet and assist clients in a professional, timely and warm mannerHandling high volumes of inbound calls efficientlyManaging the hospital's general email inboxCorrespond with clients, referring veterinarians, 3rd party suppliers and other team members, ensuring to provide appropriate and pertinent informationDiscuss difficult topics with clients, such as aftercare options, euthanasia consent forms, and financial matters, in a compassionate and empathetic mannerSchedule and manage appointments for each departmentManaging invoicing, payments (EFTPOS/credit card, direct debit), and processing 3rd party financing (VetPay, ZipPay, etc.
)Processing insurance claims, including GapOnly claims, through the practice management softwareEntering and maintaining accurate and complete records and data related to patients and clientsMaintain a consistently high level of organisation and cleanliness in the reception areaConduct oneself in a manner that upholds the values of ARH Essendon and the Greencross Pet Wellness CompanyAbout You: The ideal candidate will have at least 2 years' experience in a fast-paced reception or front of house role in the veterinary industry, health care environment or similarAbility to efficiently manage and prioritize multiple tasks while maintaining composure under pressure, such as high call volumes, a crowded reception waiting room, and Level 1 presenting patientsTech-savvy with a proficiency in Microsoft 360A meticulous attention to detail and a commitment to accurate data entryAbility to effectively communicate with people from diverse backgrounds in a compassionate and empathic wayAbility to handle challenging and/or demanding clients with tact and professionalismEnjoy working and being a part of a close-knit teamAvailable to work over Public Holidays (Christmas, Easter, New Year's etc.
)Available to work weekends and afternoon shiftsExperience with RxWorks is highly desirable but not essential as we will train the right candidateThis position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace.
You can enjoy a competitive salary PLUS: Discounts on Hills Products for your petDiscounts at our Petbarn storesClose to public transportAccess to a wealth of continuing educationFree access to confidential Employee Assistance Program LifeWorks 24/7 #J-18808-Ljbffr
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