Guest Service Agent
vor 1 Monat
37 Victor St, Chatswood NSW 2067, AustraliaReq #3003Thursday, 10 October 2024The Sebel Sydney Chatswood, where luxury and convenience come together.
Just a 20-minute train ride from Sydney's CBD, our property offers elegant one, two, and three-bedroom apartments, perfect for both business and leisure stays.
Guests enjoy a relaxed breakfast experience and have access to versatile meeting and event facilities, ideal for corporate functions and special occasions alike.Located just steps away from Chatswood Station and Westfield, working here means being at the heart of a vibrant community, with everything you need right at your doorstep.PurposeAs a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay.
Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.Primary ResponsibilitiesRoll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.Confidant in communicating with guests and colleagues to ensure cohesive collaboration.Conquer challenges alongside guests, transforming dilemmas into success stories.Promote hotel amenities and services by having a deep understanding of products and offerings.Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.Display proficiency in accurately handling reservations and managing guest accounts.Skills and ExperienceInnovative approach to exceeding customer service expectations.Skilled at collaborating within teams, as well as working independently.Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills.Proficiency in both written and verbal communication.Previous experience in hotel front desk operations is a valuable asset.Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.At Accor, we welcome you as you are.
We help you grow and learn, so that work brings purpose to your life.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Accor is an inclusive company, building diverse teams across the globe.Elevate your career in a dynamic and welcoming environment where every day brings new opportunities.#J-18808-Ljbffr
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