Dispute Resolution Lead

Vor 4 Tagen


Melbourne, Österreich Mecca Recruitment Group Vollzeit

MECCA RECRUITMENT GROUP: Providing Clients and candidates with effortless, streamlined and honest recruitment.Our client takes pride in providing top-notch financial services to our valued clients. As a market leader in the industry, they are committed to excellence and innovation, and we are looking for a driven and experienced Dispute Resolution Lead to join the team.As the Dispute Resolution Lead, you will play a crucial role in identifying trends, managing, monitoring, and implementing resolutions for external member complaints. Your extensive knowledge of Superannuation and financial services laws, particularly RG 271, will be instrumental in successfully handling complex cases.Responsibilities will include:Complaint ManagementQuality AssuranceComplex Case ResolutionTeam LeadershipProcess ImprovementStakeholder EngagementWhat you'll bring to the role:Experience: At least 3 years in financial services dispute resolution, with a strong background in superannuation.Leadership Skills: A proven track record of leading and motivating teams to achieve results.Customer Focus: A passion for delivering exceptional member experiences with outstanding negotiation skills.Communication: Excellent verbal and written communication abilities to engage with diverse stakeholders.Adaptability: Thrive in a fast-paced environment, demonstrating resilience and problem-solving capabilities.Commercial Acumen: A strategic mindset with the ability to balance member satisfaction and business objectives.What's in it for you?A chance to lead a team in a company that values innovation, collaboration, and continuous learning.Flexible working arrangements to support your work-life balance.Equal Opportunity Employer:Our client is committed to fostering an inclusive and diverse workplace where every team member is valued and supported.APPLY TODAYIf you're a passionate leader with a knack for resolving complex issues and inspiring teams, we'd love to hear from you. Join a forward-thinking organization and elevate your career with this exciting opportunity.
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