Techops Engineer

Work with cutting edge technology, making the world a safer and more secure place.
DroneShield (ASX : DRO) offers an opportunity to solve some of world's most challenging technical problems in the Electronic Warfare, Artificial Intelligence and Machine Learning, RF sensing, Sensor Fusion and distributed systems.Working with high profile customers across militaries, government agencies, airports, critical infrastructure, law enforcement and many others.With an approximately $1bn market capitalisation and having raised approximately $250m in 2024 alone, DroneShield is undergoing hypergrowth stage, fuelled by rapidly increasing use of drones for nefarious applications, from battlefield, to terrorism, to contraband delivery and commercial espionage.This role is in the DroneShield Sydney headquarters in Pyrmont, Sydney.
There are approximately 200 staff based in the 4,000sqm facility today, scheduled to grow to approximately 300 staff by end of 2026.Overseas on the ground presence includes Virginia (USA), Denmark, Germany and Dubai, as well as distributors in over 70 countries globally.About the roleDroneShield is seeking a Technical Operations Engineer with relevant experience to join the team in Sydney, NSW.At DroneShield, we require a passionate TechOps Engineer to join our Platforms team.
The ideal candidate will be responsible for maintaining, upgrading, and managing Linux based hardware and Cloud systems to ensure high levels of availability and security.Your role involves providing support to Field Engineers, updating software, and remotely configuring customer devices.
You will work closely with Program Managers, Field Service Engineers and internal teams to do your role.Responsibilities, Duties and ExpectationsProvide Level 2 technical support for C2 software and services escalated by Level 1 Field Services EngineersPerform software updates and patches to ensure systems are secure and running efficientlyRemotely change configurations on customer devices as per requirements or troubleshooting procedures.Provide support and maintenance to address security vulnerabilities, and optimise system performanceCollaborate with cross-functional teams to resolve issues and implement long-term solutions to recurring problemsExcellent problem-solving skills and the ability to diagnose and resolve complex technical issuesContribute to the creation and maintenance of knowledge base articles and support documentationParticipate in the development and refinement of TechOps procedures and practicesAbility to work independently and as part of a small team, managing multiple tasks and prioritiesQualifications, Experience and SkillsBS degree in Computer Science, Information Technology or similar technical field of study or equivalent practical experience.3+ years of experience in a technical support role with a focus on Linux environmentsProven ability to manage Linux servers remotely, including software updates and configuration changes.Experience with Bash and one or more Configuration Management tools (Ansible, Salt-Stack, Puppet, Chef)Knowledge of the following would also be desirable :Networking protocols and conceptsMonitoring tools#J-18808-Ljbffr