Principal Advisor
vor 2 Wochen
Principal Advisor (Business Improvement) Transport and Main Roads (Organisation site)
Service Innovation and Systems; Customer Services; Customer Services Safety & Regulation; Carseldine
We're looking for a proactive, lateral thinker with demonstrated project management skills to dive into our Principal Advisor (Business Improvement) role.
You will use your exceptional engagement skills to build and maintain effective relationships across our department to drive the delivery of collaborative, customer-focused outcomes for Customer Services Branch.
Join our Business Improvement team to drive innovation and support the Customer Services Branch business units to identify, implement, evaluate and celebrate continuous improvement initiatives.
What you will do:
In your role, you will:
Lead and manage the development of project documentation and engagement of appropriately skilled staff to deliver project and business outcomes.
Project manage and/or coordinate project leaders to ensure individual projects meet specifications, utilise the appropriate frameworks and use best practice methodologies.
Establish and maintain on-going communication and effective relationships with stakeholder groups including project governance boards, business units, IT and policy branches and other areas of Customer Services Branch.
Liaise and consult with the training and change function of the Branch to ensure appropriate change management strategies are implemented to ensure project and business impacts are effectively managed.
Assist the Manager (Business Improvement) with supervisory activities for the Business Improvement team, providing a safe work environment that encourages commitment, continuous improvement, quality service and a focus on stakeholder needs.
Who we are looking for:
An individual with:
Tertiary qualifications in business management or related discipline - for example, PRINCE2 Practitioner, Diploma certificate.
Demonstrated experience in project management, quality management, governance, business improvement, organizational change, and facilitation.
Demonstrated ability to make insightful and courageous decisions by applying critical and lateral thinking.
Ability to communicate in a clear, succinct, and deliberate manner, adjusting the message so that it resonates with different stakeholders and articulates in a non-technical manner.
Develops and sustains relationships with leaders and employees to a high standard, enabling the collaborative delivery of customer-focused outcomes for the program.
Demonstrates a high level of accountability for the execution and quality of results through professionalism, persistence, and transparency.
Embraces change and leads with focus and optimism in an environment of complexity and ambiguity.
Be part of something bigger:
Your contribution will not only influence the growth and capability of CSB staff but also shape the experiences of the Queensland community we serve.
What we offer:
Work and Life balance, including 'flex time' and flexible work arrangements with a working from home option.
Convenient northside location with ample parking and public transport nearby.
The chance to make a significant impact within a dedicated team.
A dynamic and collaborative work environment.
Opportunities for professional growth and development.
Generous leave including:
4 weeks annual leave 2 weeks sick leave per year Long-service leave after 7 years Salary sacrificing Parental leave Generous superannuation Ready to make a difference?
Embark on a fulfilling career where your specialist skills have a direct impact on the quality of public service.
Apply now to become the catalyst for change in CSB's pursuit of excellence
We strongly encourage applicants from all life experiences and backgrounds to apply.
Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.
Applications to remain current for 12 months.
Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
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