Aktuelle Jobs im Zusammenhang mit Customer Service Consultant - Sydney - Tideri Jobbörse


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    HRS AS A COMPANYHRS, a pioneer in business travel, aims to elevate every stay through innovative technology.With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.ProcureTech digitally revolutionizes lodging procurement, connecting corporations and...

Customer Service Consultant

vor 2 Monaten


Sydney, Österreich Tideri Jobbörse Vollzeit

Select how often (in days) to receive an alert: Customer Service Consultant (All Genders) City: Sydney Job Function: Operations Job Area: Customer Service Seniority Level: Associate Date: Jul 20, 2024 HRS AS A COMPANY HRS, a pioneer in business travel, aims to elevate every stay through innovative technology.
With over 50 years of experience, their digital platform transforms how companies and travelers Stay, Work, and Pay.
POSITION We are looking for a Sydney based Customer Service Consultant (m/f/d) to support our growing customer-base and hotel partners, managing online and offline transactions, processing inquiries and assisting with dispute resolution, always aiming to exceed expectations and deliver unparalleled service to our customers and hotel partners.
CHALLENGE Action client business travel accommodation enquiries (online, phone, email) within contracted Service Level Agreement (SLA) Take responsibility and work independently, as part of a broader team, to deliver customer support via telephone, email and our online solution, including group transactions and dispute resolution Maintain a positive and 'can-do' attitude in a fast-paced environment when investigating disputes Provide professional, clear and concise communication via telephone or email at all times Independent prioritisation and organisation of work based on priority level Follow up on cases that could not be handled by 1st Level support Maintain a dual-relationship focus and act as an intermediary between customers and partner hotels Maintain customer data in the system, ensuring accuracy and confidentiality Contribute to the continuous improvement of the service Assist with miscellaneous tasks as required by Team Leaders and Accommodation Services Manager FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...
Professional experience in the customer service industry, with dispute management and resolution experience preferred Experience working with customers via telephone and email, maintaining professionalism and sensitivity Solutions-focused with acute attention to detail; ability to solve complaints effectively Good PC skills and competence in working with IT applications Willingness to work within a team environment and take responsibility for your work Flexibility in hours of operation to cover busy periods and business needs Fluency in English, verbal and written PERSPECTIVE Access to a global network of a united and responsible "Tribe of Intrapreneurs" dedicated to renewing the travel industry.
Our entrepreneurial environment offers you the opportunity to contribute to a greater mission while growing personally and professionally.
LOCATION, MOBILITY, INCENTIVE The attractive remuneration is in line with the market and includes a fixed monthly salary, all necessary work equipment, and an annual or multi-year bonus.
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