Fulltime Senior Receptionist
Vor 6 Tagen
Eagle Farm, Queensland 4009, Australia • Full-time
DescriptionWork in a friendly team environment surrounded by cats and dogs If you are a customer-focused pet lover, with extensive reception/admin experience and excellent attention to detail, we want to hear from you
Be the face of our pet hotel located in Eagle Farm as our Senior Receptionist. About Us We are the pet lover's choice
Hanrob are passionate pet people and we strive to deliver health, happiness, and improved wellbeing to Australian pet families.
From humble beginnings at our flagship pet hotel in Heathcote, NSW, we are now the leading professional in the pet service industry.
The business now has nine locations across the country offering pet boarding, dog training, specialist pet retail, and doggy day-care.
In addition, we offer tailored services in animal transportation, and provide vocational education programs through our RTO, inspiring the future of professional pet careers.
With 40 years of experience and over 250 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia.
About the Role We are looking for a professional and experienced customer service superstar to fill the role of Senior Receptionist at our Pet Hotel in Eagle Farm.
This permanent fulltime role typically works Monday to Friday from 10.30am to 6.30pm, as well as the occasional weekend and Public Holidays when needed.
Must be available to work during school holidays and peak periods. This role ensures customers feel nurtured and confident in our ability to care for their furry family members, and will provide administration & reservations services to pet owners, as well as support to our Pet Care team.
In this role you will be responsible for:
Delivering a 5-star experience when welcoming pets & their owners into the Pet Hotel.Checking our furry guests in and out and taking accurate notes of their individual/special requests.Managing the phones to take bookings and answer telephone enquiries.Promote retail sales using your knowledge of the best products to suit each individual pet/owner's needs.Running front-of-house reception and general administration duties, including data entry & processing payments.Providing excellent customer service and continually finding ways of improving the customer experience.Maintaining high-quality guest services, including keeping owners up-to-date during their pet's stay.About You To be successful in this role, you will have proven experience as an administration/customer service professional who has:
A bubbly personality and genuine love and affection for cats & dogs.3-5 years' reception, administration or customer service experience, preferably in the petcare, travel/airline/tourism, or professional services industries.Accurate administrative skills and exceptional attention to detail.Highly motivated to deliver amazing experiences to our customers.Outstanding communication skills and a professional phone manner.Desire and skill to achieve positive outcomes for both customers and fellow team members.Ability to work calmly in a fast-paced environment by using exceptional time management and organisational skills.Process oriented and experienced in developing Reception/Customer Service procedures.Demonstrated experience with Microsoft Office, and can easily adapt to new systems such as financial & reservations platforms.A positive attitude and prior experience as a Senior Receptionist or Customer Service Officer, with proven experience helping teammates so that the whole team succeeds.Additionally you will:
Be committed to working safely, and following Standard Operating Procedures.Hold a drivers license and have own car to get to and from work (public transport is limited).Have unrestricted rights to work in Australia.The Benefits Work with animals every dayFree onsite parking.Full training and support in a friendly team environment.Annual Leave and Sick Leave entitlements.Employee Assistance Program (EAP).Employee discounts on a range of Hanrob products and services as well as computers, electronics, health insurance, travel packages, and much more…IMPORTANT: This is an active and physical role working across the Pet Hotel.
In addition to being seated for reception and administrative work and using a computer and telephone, the incumbent will be required to work in close proximity to cats and dogs, and on their feet for portions of their day.
They must be able to sit for prolonged periods, as well as stand, walk, lift, carry, push, pull, bend, crouch, kneel, squat, reach, stretch, and restrain animals (up to 50kg) on leads, communicate, speak, and interact with customers, internal and external stakeholders, and members of the public in person, over the phone, and online in order to perform the inherent requirements of the role. If you are energetic, customer focused, and want to work with a friendly, hardworking team of like-minded animal-lovers, click APPLY now and submit your resume and cover letter telling us why you're our next Reception Superstar
Please note: Candidates must have unrestricted work rights in Australia in order to be considered for this role. Role TypePay Rate30 AUD - 33 AUD (Hour)
Company OverviewWe are the pet lover's choice
Hanrob are passionate pet people, and we strive to deliver health, happiness, and improved wellbeing to Australian pet families.
From humble beginnings at our flagship pet hotel in Heathcote, NSW, we are now the leading professional in the pet service industry.
Our strong and proud history has enabled us to grow our business nationally, offering pet boarding, pet transport, and doggy day-care.
In addition, we offer specialised services in vocational education; inspiring the future of professional pet careers.
With 40 years of experience and over 250 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia.
We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work.
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