Query Operator, Sydney, Nsw

vor 3 Stunden

Sydney, Österreich Neutral Vollzeit

Location: Sydney, NSW
Hours: Full Time
Start date: Immediately
Banksmeadow LocationMonday to FridayParking available on siteAvailable for immediate startWho are Direct Couriers? Direct Couriers is an Australian-based courier company that specializes in providing express delivery services across various industries.
Established in 1983, Direct Couriers has grown to become one of the leading logistics and transportation companies in Australia.
We offer a wide range of delivery solutions, including same-day, overnight, and international courier services, catering to the needs of businesses of all sizes.
With a workforce of over 1,500 across Australia and New Zealand, Direct Couriers is known for our reliability, flexibility and commitment to delivering exceptional services to its customers seeking reliable courier and logistics solutions.
What's the role? Based out of our Sydney office as a Query Operator, you will be primarily responsible for ensuring the effective management of various query channels by monitoring and maintaining an up-to-date record of job notes including job changes and history, client requests, and query responses and messages.
You will liaise across various internal departments as well as with drivers when resolving queries.
As part of the role, you will also be responsible for providing assistance to dispatch by monitoring dispatch channels and allocating jobs to drivers in a manner that is efficient and cost-effective.
Why should you apply? As a Query Operator within logistics/transport, you will be faced with new challenges and queries each day which keeps the role both busy and exciting.
With the opportunity to master different technologies, multi-task, and problem solve, this role would be ideal for someone with some experience within the transport industry that is looking for a change or the next step to progress their career.
What you need is: To be successful, the ideal applicant will have the following skills, attributes, and experience:
Previous experience working with the transport industry in a similar roleExcellent communication skills (written, listening, and verbal)Strong attention to detailAbility to multi-taskGood understanding of the geographical suburbs in and around SydneyStrong computer knowledgeResilience, passion, and ability to work at pace and under pressureA high level of motivation and energy with a strong focus on achieving outstanding customer experience resultsIf you would like to join a growing company that values their staff and offers a challenging and dynamic position, then click on 'apply now' and forward your application today
Please note, only shortlisted candidates will be contacted.
No Agencies Please.
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