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vor 2 Wochen
Independent Living Specialists – Batemans Bay NSW
Independent Living Specialists (ILS) is one of the largest healthcare equipment providers in Australia.
With 60 retail stores, 15 warehouses and 800+ staff across four states and more to come, we are a company on the move.
Our growth recognises our industry leadership in solutions, innovation and quality customer service across retail, home care, hospital and pressure care, and configured mobility.
A unique opportunity exists for a Full-time Assistant Showroom Manager/ Retail Assistant at our Batemans Bay Showroom. You will have a customer-centric mindset, because at ILS we are all about the customer
You will be a self-motivated, creative thinker, and seek out new opportunities.
This is a full-time role, with some real work/life balance - Monday to Friday and 9am-5pm.
Your "New" Day to Day: Opening and closing the store and balancing transactionsPreparing reports and reviewing sales data, open orders and open quotesFollowing up on scheduled deliveries for that dayActively seeking new clients, contracts and marketing opportunities to ensure your targets are achieved or exceededEngaging incoming customers, assisting them with their questions and being able to convey the range of services that are available from the ILS Group.Responding to email inquiries and liaising with customers over the phone to fulfill requests.Providing information to customers about our products from physiotherapy items to mobility scooters, recliner lift chairs through to our range of home care beds, home oxygen therapy and more...Assisting with the administration, including the managing and preparing of staff rosters and stock replenishment duties for the storeProcessing quotes, orders and hire contracts efficientlyUpskilling daily on new productsBeing the face of ILS in the local community and driving relationships with customers and other local businessesFollowing and managing all WHS requirements at a showroom level.About You: You will have a strong administration background with proficiency in Microsoft programs (Excel, Word, Outlook)You will have experience in meeting KPI's, budgets and sales targetsYou will have an understanding in managing customer expectationsYou will have a customer-centric mindset, because at ILS we are all about the customerYou will have excellent over the phone and face-to-face customer service etiquette.You will have excellent time management and prioritization skillsYou will be well presented, professional and courteousYou will have fantastic interpersonal skills and love connecting with people from all walks of lifeHave a genuine desire to help others with your knowledge and abilities.Stock control experience is advantageousYou may have SAP experience, which is preferable to have.You will be a self-motivated, creative thinker, able to problem solve and seek out new opportunitiesNDIS Worker Screening Check (or willingness to obtain)Proof of Working Rights in AustraliaWhat's In It For You: Job securityA permanent full-time role.A paid day off for your Birthday each yearEmployee benefits and rewards.Professional and supportive team environment.Work/life balance.Ongoing extensive training and coachingILS is an NDIS Provider and therefore all ILS Employees are required to provide proof of working rights in Australia and have or are willing to obtain an NDIS Worker Screening Check.
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