It Infrastructure Support
vor 1 Monat
As an IT infrastructure support, you should possess strong technical expertise, a solid understanding of business operations, and effective communication skills to identify issues and articulate solutions.
You will need to be customer-focused and patient when interacting with challenging users and various personnel.
In this role, you will collaborate closely with the Infrastructure lead to ensure the uptime of business systems and coordinate ticketing with our applications department.
Ressponsibilities include: Serve as the primary point of contact for all IT help requests, promptly troubleshooting level 1/2 IT issues with minimal disruption to the business Assist the Infrastructure lead with business-as-usual (BAU) activities and daily support tasks.
Be proactive in seeking clarification and asking questions when uncertain, and strive to become a subject matter expert on BAU responsibilities.
Collaborate with users to identify the nature of their problems and determine the appropriate course of action, escalating unresolved issues to higher-level support when necessary.
Clearly convey technical issues, follow-up actions, and resolutions to relevant stakeholders, both verbally and in writing.
Log, update, and track technical issues and requests in the ticketing system, ensuring accurate documentation, diagnosis, investigation, and resolution.
Install, configure, test, and maintain operating systems, application software, and system management tools.
Conduct routine maintenance checks to ensure IT systems and operations are running efficiently according to established procedures.
What you will bring: Minimum 2 years of experience as a Technical Support or similar role Excellent skills in Troubleshooting and Multitasking Excellent Customer Services skills Excellent verbal and written communication Proficiency in Microsoft Server, OS, Office Products Proficiency in Freshdesk or similar helpdesk tools Experience in Google Workspace Please Note: To be considered for this role, candidates must hold Australian Permanent Residency or Australian Citizenship.
To hear more please send your resume to ******
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