Auswide Bank Ltd | Home Lending And Broker Support Officer – Brisbane
vor 22 Stunden
Salary: Generous salary + annual performance reviews
Location: Corporate Office Queen Street Brisbane
Employment Type: FP - Full-Time Permanent
Department: Home Lending & Broker Support Centre Manager
Are you looking to join a winning team that's passionate about delivering exceptional service and support to their customers and broker partners?
Do you want to combine your love for customer service with your banking or call centre experience?
Do you have a genuine desire to help people find the right solution?
This is the job for you.
Apply now and join a Bank focused on putting the heart back into lending for our existing home loan customers and Broker partners.
About the Role Due to our recent growth, we are seeking a Full Time Home Lending & Broker Support Officer to join our Home Loan & Broker Support Centre Team.
As a Home Lending & Broker Support Officer, you will be the first point of contact for our home loan customers and broker partners.
You'll be guiding them through queries relating to existing home loans and maintenance activities, all while ensuring smooth, efficient communication.
You'll be on the phone and responding to emails—acting as the problem-solving expert and delivering excellent service in every interaction.
This is a phone-based role, and you'll be collaborating with a diverse team, building solid relationships with brokers, customers, and internal stakeholders to ensure seamless, top-tier service at every step of the home loan journey.
What Will Your Day Look Like?
Customer Service Champion: You'll be answering calls and responding to emails to help with all kinds of home loan enquiries—ensuring that first-call resolution is your goal.
Clear Communicator: You'll communicate effectively with both customers and brokers, using your stellar verbal and written skills to make sure everyone's on the same page.
Efficiency Expert: Handle a variety of tasks with precision and timeliness while meeting service level agreements (SLAs).
You'll keep everything ticking along
Stay Ahead of the Curve: Keep your knowledge fresh and relevant by staying up to date on industry changes, lending products, and internal processes.
Problem-Solving Guru: You'll handle loan maintenance, variations and loan pricing assessments, ensuring that everything gets resolved quickly and smoothly.
Team Collaborator: You'll work closely with our customers, brokers, internal teams, and external stakeholders, building strong relationships and making sure everyone gets the support they need.
What We're Looking For Previous Call Centre or Banking Experience: Whether you've worked in a call centre (particularly Telco or Banking) or have experience in the banking industry, you'll already know how to manage multiple calls, respond to emails, and solve problems efficiently.
Experience in banking, home lending or Third-Party Broker is a huge bonus, but we're also happy to train the right candidate
Customer Service Superstar: You're passionate about providing top-notch service and ensuring that every customer feels valued.
Excellent Communicator: Whether it's on the phone or through email, you're able to communicate clearly, professionally, and with a friendly tone.
Organised and Efficient: You can manage multiple tasks at once and stay on top of your workload without missing a beat.
Problem-Solving Pro: You're quick on your feet and always looking for solutions to help customers and brokers.
Positive and Self-Motivated: You bring high energy and enthusiasm to your work and are self-driven to succeed.
You thrive both independently and as part of a team.
Risk Management Mindset: You'll know how to manage risk and stay compliant with internal policies while keeping the atmosphere light and focused on delivering results.
Perks of Joining Our Team: Competitive Salary: that values your skills and experience.
Comprehensive Training & Support: to ensure you succeed in the role and grow within the industry.
Flexible Work Options: with positions available in Brisbane or Bundaberg offering flexibility to suit your lifestyle.
A Fun & Supportive Team Culture: where we celebrate each other's successes.
Career Growth Opportunities: because we believe in promoting from within and providing development to help you reach your full potential.
(4) weeks of annual leave for all eligible staff.
(2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community.
Paid Parental Leave for all eligible primary and secondary caregivers.
Employee Assistance Program (EAP) and various Health & Wellbeing programs.
Bank Staff Share Plan options and Years of Service Recognition program.
An extensive range of discounts and benefits associated with the Bank's financial products .
Discounts with various business partners .
About Auswide Bank Established in 1966, Auswide Bank's mission has been to provide a genuine alternative to the big banks, putting customers at the centre of everything they do.
Now more than 55 years on, we continue to help everyday Australians achieve home ownership, create wealth and access banking and financial services they need to make life easier.
Through outstanding customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial partnerships and relationships, an online lending platform and our network of branches across Queensland.
We know it's the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre.
We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.
Ready to Apply?
This is an exciting opportunity to join our Home Loan & Broker Support Centre Team.
If you're ready to bring your customer service and banking expertise to a team that's dedicated to making home lending better for everyone, we'd love to hear from you
The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons, and Employment Verification Checks.
Deadline for applications: 24th January 2025
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