Service Management Lead
vor 2 Monaten
Service Management Lead (Sydney or Melbourne locations) About Us Jemena is an Australian energy company who owns and operates over $11.5 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with essential services every day.
We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability.
Our Group's over 3000 team members consistently strive to make a difference in the communities we serve.
About the role: The Service Management Lead is responsible for strategic oversight and leadership of the organization's IT Service Management (ITSM) framework.
This role ensures that Digital services are aligned with the business needs, delivered efficiently, and continuously improve in line with ITIL v4 best practices.
The Service Management Lead oversees the implementation and optimization of ITSM processes.
The Service Management Lead works closely with the Digital and business stakeholders to understand their requirements, drive process improvements, and enhance the overall service delivery experience.
Your responsibilities include: IT Service Management Service Strategy & Design Defining & Documenting service strategies and designs to align with business objectives Ability to design services that are scalable, sustainable, and meet business needs.
Service Transition & Operation Managing the transition of new or changed services into operations.
Strong change, release, and deployment practices.
Major Incident Management practice design and operation.
Continual Service Improvement Conduct service reviews, Identification of areas for improvement and implementation of effective solutions.
Compliance and Governance Monitoring & reporting on ITSM performance Technical experience: Extensive experience in ITSM roles and deep understanding of ITIL v4 principles.
Proven track record of implementing and managing ITIL v4 processes in large or complex organizations ITIL V4 Foundation, MP, DPI, CDS or equivalent ServiceNow, reporting, performance analytics, and dashboard creation Digital Infrastructure and Operations Microsoft (on-prem / Azure) and AWS Supplier / Vendor Relationship Management Business Continuity & Disaster Recovery Major Incident Management Post-Incident Review procedures Analytics & Reporting using ITSM tools (SLA/SLO and regulatory reporting) Stakeholder management We are open for both Sydney Or Melbourne as the working locations.
Why you should come and work for us Our people are our greatest strength and inspiration so having various flexible working options, paid parental leave and leave purchase plans amongst many other benefits are key foundational elements on which we have built our success.
We are passionate about what we do, and we are proud of who we are.
Safety is the cornerstone of our organization, and respect for community and country is the keystone that locks in place our Group Values.
Diversity/Inclusion We understand and value the multiple strengths and contributions of a diverse workforce, the ability to hybrid where possible, and our Reconciliation Action Plan is a demonstrated commitment to employment, business, and partnership opportunities with Australia's First Peoples.
We actively encourage applications from Aboriginal and Torres Strait Islander Peoples.
When you join Jemena, you become part of our diverse, inclusive, and passionate team, where you can be your committed self.
Recruitment Process As part of Jemena's recruitment process, you will be required to undergo pre-employment checks.
Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms, or third parties.
Interested candidates are welcome to submit their application independently.
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