Ict Customer Support Officer

vor 1 Woche

Gold Coast, Österreich Prime Global Recruitments Vollzeit

Location: The Rocket, Robina Town Centre Drive, Robina, QLD, 4226About Us: Comms Group Services is the employing entity of Comms Group Limited which is a Company listed on the Australian Stock Exchange (ASX:CCG). We are seeking a Telecommunications Network Planner to work with onPlatinum Pty Ltd, a wholly owned operating entity and subsidiary of Comms Group.Comms Group offers innovative technology solutions that empower businesses to seamlessly connect and collaborate through advanced communication tools, enhancing productivity and transforming the way teams work together.Salary: $75,000 per annum plus SuperannuationDuties and Responsibilities:Assess the software and hardware requirements of clients and recommend solutions to overcome identified problems.Address client questions regarding software and hardware issues.Review, assess, and recommend changes to existing programs to meet users' requirements.Ensure efficient use of applications and equipment.Implement computer networks.Configure new networking and telecommunications equipment, such as mobile devices, computers, PBX phone equipment, wireless access points, switches, modems, and routers for clients.Configure, download, and install software applications and operating systems on clients' devices.Set up and install printers and UPS devices on client devices.Develop and maintain plans for installed telecommunications networks.Create network diagrams, specifications, and documentation to guide implementation and maintenance.Provide remote/on-site support and troubleshooting for equipment, such as mobile devices, computers, PBX phone equipment, wireless access points, switches, modems, and routers.Use MS Entra ID, Unifi, Meraki, Kaseya VSA, and PBX platforms to manage and monitor client hardware.Liaise with vendors and suppliers as required for the equipment needed for delivering cost-effective and reliable products, services, and licenses to clients.Make accurate time entries for all projects, including office tasks and on-site visits.Monitor the health and status of network and telecommunication equipment.Update and create documentation for processes and procedures according to expected standards.Troubleshoot and provide technical support/advice on equipment, such as mobile devices, computers, PBX phone equipment, wireless access points, switches, modems, and routers.Responsible for the initial setup of telecommunications network infrastructure for childcare centres for multiple brands:Onsite connection of internet (WAN) services (NBN, NBNEE, FIBRE, Wireless, 4G).Installation, configuration, and setup of Wi-Fi Access Points.Installation of network switches in data cabinets, including wiring/patching.Installation and setup of phones.Setup and configuration of computers, iPads, and devices.Enrolment of computers, phones, tablets/iPads into MDM platforms (Intune, Meraki, Apple).Installation and configuration of printers.Onsite liaison with staff to ensure all devices are working as expected in accordance with specific client requirements and specifications.Undertake setup, installation, and onboarding tasks for new and existing projects for customers as assigned.Requirements:Associate degree, Advanced Diploma, or Diploma in Telecommunications Network Engineering.If not certified, a minimum of 3 years of experience in an ICT Customer Support role or similar.Ability to work independently as well as part of a team.Working with children accreditation.Sound understanding of ICT networks, hardware, and software.Previous experience with ICT/Telco network design, implementation, and maintenance is an advantage.Routing and Switching Experience specifically with Unifi, Fortigate, and Cisco.Experience with Teams Calling, Ribbon SBC, Asterix, Bicom PBXWare, and Sippy Softswitch systems.Sound project management skills with the ability to manage multiple projects simultaneously.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Join our team today and embark on a rewarding career path with opportunities for professional development and advancement.
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